ED Reception Clerical Officer

NHS; Huntingdon; On-site; GBP 25,000; Part time

Job summary

A healthcare provider is seeking a dedicated individual for a position in the Emergency Department. Responsibilities include patient registration, managing enquiries, and administrative support. Candidates should possess strong customer service and communication skills, along with proficiency in Microsoft Office. This role offers both full-time and part-time opportunities with a salary of £24,465 per year pro rata.

Qualifications

• Numerate and literate; essential GCSE Maths and English.
• Comprehensive knowledge of Microsoft Office; especially Outlook.
• Customer service experience required.

Responsibilities

• Be the first point of contact for patients in the Emergency Department.
• Ensure efficient and accurate patient registrations.
• Deal with patient and relative enquiries.
• Maintain high standards in the reception area.

Skills

Customer service

Communication skills

Organisational skills

Microsoft Office proficiency

Education

Maths and English to GCSE

IT qualification

NVQ level 2/3

Tools

Microsoft Outlook

Job description

Overview

This position is in the NHS Urgent and Emergency Care Department. We are committed to patients and relatives to ensure they have a positive experience in a situation that can be stressful and where they may feel vulnerable. Priority will be given to colleagues identified as at risk through the Trust's redeployment process. Interviews are face to face. Secondment end date: 31/08/2026.

Job responsibilities

• Be the first point of contact for patients arriving at the Emergency Department.
• Ensure all patients are registered efficiently and accurately onto the Trust's IT systems.
• Deal with patient and relative enquiries in person and via the telephone.
• Maintain the Emergency Department patient record filing/scanning systems and make relevant follow-up appointments.
• Ensure discharge summaries are raised in a timely fashion.
• Maintain high standards in the Emergency Department reception areas.
• Assist in induction/orientation and training for new staff.
• Attend/complete Trust mandatory training sessions.
• Work well as part of a large administration team.
• Provide administration services for both Departments; be flexible and reliable.
• Work under the direction of the Senior Clerical Officers/Administration Services Lead.

Details

• Date posted: 09 October 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year pro rata
• Contract: Fixed term
• Duration: 10 months
• Working pattern: Full-time, Part-time
• Reference number: 176-U-7318114-A

Job locations

• Hinchingbrooke Hospital
• Hinchingbrooke Park
• Huntingdon
• PE29 6NT

Person Specification

• Education and Qualifications
  • Essential: Numerate and literate, Maths and English to GCSE
  • Desirable: IT qualification
  • Desirable: NVQ level 2/3
• Experience
  • Essential: Comprehensive working knowledge of Microsoft Office, especially Outlook
  • Essential: Customer service experience
  • Desirable: Previous experience in an acute or emergency health care clerical environment
• Knowledge
  • Good organisational and communication skills
  • Good working knowledge of Microsoft Office
  • Proven customer service skills
• Key Skills
  • Good written and verbal communication skills sufficient to communicate with patients, the multi-disciplinary team and external agencies

Other

Disclose and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DBS disclosure may be required.

Employer

North West Anglia NHS Foundation Trust, Hinchingbrooke Hospital, Hinchingbrooke Park, Huntingdon, PE29 6NT

Website: https://www.nwangliaft.nhs.uk/