ED Administrator | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading NHS Foundation Trust in Manchester is looking for a highly motivated individual to join their Emergency Department as a full-time administration staff member. The candidate will provide comprehensive support and must have excellent administration and interpersonal skills. This role involves working varied shifts, with a focus on delivering exceptional customer service and accurate data management. Competitive benefits and a supportive work environment are offered.

Qualifications

• Must have good all round administration skills and be computer literate.
• Proven customer service experience is necessary.
• Ability to prioritise work while maintaining attention to detail is essential.

Responsibilities

• Record all related data for new and follow up attendances accurately.
• Liaise with external agencies to obtain patient information as required.
• Coordinate appointments for patients suitable for GP or ENP.

Skills

Good all round administration skills

Excellent interpersonal and communication skills

Customer service experience

Computer literate

Ability to prioritise incoming work

Job description

Overview

The Emergency Department is looking to recruit a highly motivated and enthusiastic individual to join our team of reception and administration staff on a full-time basis. You will provide comprehensive administration support for the Emergency Department which supplies Emergency care 24 hours per day, 365 days per year. The successful candidate will be expected to work a mixture of days, nights and twilight shifts on a rota basis.

You must have good all round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate. You will have attention to detail and the ability to prioritise incoming work so as to help with department targets. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels.

Responsibilities

• Accurately record on HIVE all related data for new and follow up attendances, updating all patients details where necessary.
• Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agencies to obtain patient information as and when required. Ensuring confidentiality is maintained at all times.
• Enter appointments on Adastra for any patient suitable to see a GP or ENP. Co-ordinate the arrangement of follow-up appointments for A&E Review Clinic, and scan any other appointments to appropriate departments.
• Accurately record information for patients attending the department that have disclosed their NFA status and refer to the local authority if required. Accurately record information for patients attending the department who are from overseas.

Who we are looking for / Qualifications

• Good all-round administration skills with excellent interpersonal and communication skills and customer service experience.
• Computer literate with the ability to prioritise incoming work and meet department targets.
• Strong emphasis on customer service and the ability to liaise with people at all levels.

About MFT

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

Culture & Diversity

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters: MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, email our team [e-mail].

Additional information

To find out more about the key responsibilities and the specific skills and experience you’ll need, refer to the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. It is also important to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides details about the Trust, our benefits and outlines how we care for you as you care for others.

This advert closes on Monday 10 Nov 2025.