eCommerce Warehouse Operations Manager

Freight Personnel; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading parcel logistics company in England is seeking an experienced Ecommerce Operations Manager to lead their expanding team in Luton. The role involves managing an 18-member team, ensuring high customer satisfaction, and contributing to a supportive team culture. The ideal candidate will have management experience in a warehouse environment and strong communication skills. Offering a competitive salary and comprehensive training, this position is perfect for those looking to progress in their career in the e-commerce sector.

Benefits

25 days of holiday

Pension

Comprehensive training & induction

Supportive team culture

Qualifications

• Previous management experience in a warehouse environment.
• Ability to mentor and grow talent within the team.
• Ready to cover for the Head of Ecommerce operations.

Responsibilities

• Manage the Ecommerce operations team of 18 staff.
• Ensure customer satisfaction and high service standards.
• Support with overtime during peak trade periods.

Skills

Self-motivated

Strong communication skills

Team mentoring

Commitment to service

Job description

WE ARE NOW RECRUITING FOR AN ECOMMERCE OPERATIONS MANAGER

Competitive Salary Reward Structure Friendly Workplace Environment

Join our clients expanding Ecomm team with a leading role as our Ecommerce Operations Manager based in their Luton Hub.

Due to exceptional growth in their market‑leading E‑commerce parcel business there is a need to recruit a specialist Ecommerce Operations Manager who will be based at their Luton Hub.

Hours are Mon‑Fri from 15:00‑23:00.

The client are proud to be one of the fastest‑growing names in parcel logistics and they want motivated, customer‑focused clinical operators who are ready for the next level of Management progression and be part of a team of winners whose combined focus is to satisfy their client base at each and every time of asking.

What We're Looking For:

• A self‑motivated, reliable individual with a "can-do" attitude
• Previous management experience in a warehouse environment (ideally in parcels, retail or ecommerce)
• Strong communication skills to build great relationships with customers
• A commitment to service and professionalism
• Someone that wants to make a difference and complete the Ecomm team of 18 staff based in Luton
• A mentor to less experienced members of the team and to grow and nurture talent from within for succession management
• Someone who can step up and cover for the Head of Ecommerce operations from time to time

What's on Offer:

• Monday‑Friday day shifts – although there will be a requirement on occasions to support with overtime and sponsor peak periods of trade
• Sponsorship – exceptional support in place to make sure you and your shifts are successful allowing us to delight our customers
• Comprehensive training & induction – best in class training to empower you to succeed
• Supportive, customer‑focused team culture where your success matters

Salary:

Circa £40,000 possibly more DOE

25 days holiday

Pension