Ecommerce Operations Analyst

Kingfisher; Eastleigh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement company based in Eastleigh is seeking an Ecommerce Operations Strategy Lead. This role involves producing high-quality analysis to improve digital availability and fulfilment operations, working closely with key stakeholders to enhance customer experience. The ideal candidate should have strong skills in process improvement, excellent planning abilities, and a good understanding of stakeholder management. The position offers a competitive salary, hybrid working, and a range of benefits including a pension scheme and 6.6 weeks holiday.

Benefits

Pension scheme

Bonus

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Qualifications

• Experience working with process improvement methodology is an advantage.
• Strong planning and prioritisation skills are essential.
• Proficiency in Microsoft Excel is required.
• Must be a confident communicator with strong stakeholder management skills.

Responsibilities

• Produce high-quality analysis and insights for e-commerce operations.
• Develop analysis related to digital availability and fulfilment operational health.
• Support with deep-dive analysis into performance to generate actionable insights.
• Work with the Order Management Manager to recommend new rules.

Skills

Process improvement methodology

Planning and prioritisation skills

Microsoft Excel

Stakeholder management

Curious mindset

Self-starter

Job description

Overview

Permanent

From 37000 Pension PMI ShareSave 6.6 weeks holiday Hybrid Working

Southampton Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people and our whole business with everything it takes to help our millions of customers create a home theyll love. Join us as a Ecommerce Operations Strategy Lead and youll be a big part of this.

Role Purpose

Work to produce high quality analysis and insights. They interact with a varied group of stakeholders to build on the understanding of e‑commerce operations performance across the organisation, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue and improve business efficiencies across both B&Q and TradePoint.

Whats the job

Develop high‑quality analysis related to understanding digital availability, fulfilment operational health and broader requirements relating to e‑commerce operations.

Support with deep‑dive and incremental analysis into performance to generate actionable insights.

Provide inputs to PIRs related to digital promotional activity range reviews and seasonal campaigns: identifying opportunities from an e‑commerce operations lens and making informed recommendations.

Develop an understanding of fulfilment at B&Q, determine how the control processes impact customer experience, capacity and cost.

Work with the Order Management Manager to recommend new rules for the distributed order management engine and build business cases to assess their impact.

Ensure a persistent focus on the customer; proactively displaying omni‑channel thinking and behaviours to drive a continuously improved customer‑centric experience.

Embrace a growth mindset, seeking out opportunities for your own learning, empowerment, experimentation and collaboration.

Support the analytics business‑partnering relationship with Logistics Commercial Retail Operations and Digital Supply teams; invest in building a collaborative relationship with these key stakeholders, developing a strong understanding of key challenges, opportunities and areas of focus.

Support the growth of new channels – Services, Digital Marketplace and Retail Media – with key analysis and information.

Be an active member of the wider data community across the group, engaging with the group data team and other banners across the group.

Bring external thinking to B&Q by maintaining an awareness of analytics usage in e‑commerce and other sectors and by keeping abreast of competitor technology and developments.

Develop a good understanding of business processes, systems and data structure, ensuring that analysis is built on the most relevant range of data points as applicable.

Build winning partnerships with a broad range of stakeholders across Digital Marketplace and Customer functions. Develop strategic awareness to translate stakeholder ambitions and goals into analytical challenges.

Help to define and develop website tagging requirements and recommendations.

What we need

• Experience working with process improvement methodology an advantage
• Strong planning and prioritisation skills
• Proficient in Microsoft Excel
• Confident communicator with strong stakeholder management. Must demonstrate an ability to influence outcomes and ensure accountability.
• A team player with a curious mindset looking to further understanding of sometimes complex issues
• Passionate self‑starter able to implement at pace

Whats in it for me

As part of a great team youll be valued for who you are. We re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award‑winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll‑giving an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process – please contact us for any recruitment adjustments.

Employment Type: Full‑Time

Experience: years

Vacancy: 1