Ecommerce Merchandiser - Japanese Speaking

Vivienne Westwood; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A renowned British fashion brand is seeking an Ecommerce Merchandiser to join their team. This full-time role involves maintaining the e-commerce platform, enhancing user experience, and supporting back-end development. Ideal candidates will have 5+ years in merchandising, proficiency in Salesforce Commerce Cloud, and strong web development skills. Knowledge of Japanese, Chinese, and English is mandatory. The position is based in Greater London and offers various employee benefits.

Benefits

Staff discounts

Training

Health & Wellbeing support

Cycle to work scheme

Generous annual leave allowance

Pension Scheme

Qualifications

• Minimum of 5 years of experience in merchandising.
• Proficiency with Salesforce Commerce Cloud (SFCC).
• Strong knowledge of web development technologies, including HTML, CSS, and XML.
• Expertise in data reporting, analysis, and interpretation.
• Familiarity with UI / UX principles and best practices.

Responsibilities

• Overseeing the curation and maintenance of product listings.
• Creating and deploying guidelines for online catalogues.
• Supporting troubleshooting and training resource for efficiency.
• Analysing market trends to inform merchandising strategies.
• Reporting on performance metrics.

Skills

Merchandising experience

Salesforce Commerce Cloud (SFCC)

HTML

CSS

XML

Data analysis

UI/UX principles

Japanese

Chinese

English

Tools

Salesforce Commerce Cloud

Microsoft Excel

Job description

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you.

ABOUT THE ROLE

We are excited to offer an opportunity for a Ecommerce Merchandiser role to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office.

Responsible for maintaining the e-commerce platform. This includes front-end (user interface) and supporting back-end (server-side) development to include intuitive navigation, and ensuring a seamless shopping experience.

KEY REPSONSIBILITIES

• Overseeing the Curation and maintenance of APAC -Japan locale product listings to enhance user experience and drive sales.
• Create, maintain and deploy guidelines for Japan partners to follow online catalogues and developing range plans that align with seasonal campaigns and evergreen offerings.
• Support Japan website operative teams with troubleshooting or training resource for efficiency - adhering to best practice and compliance.
• Overseeing a comprehensive online calendar that includes seasonal launches, promotions, exclusive collaborations, sale activities. Synchronising efforts with internal teams and Japan partners.
• Analysing market trends and consumer behaviour to inform merchandising strategies.
• Supporting back-end development and website refinement in collaboration with systems integration (SI) teams to improve overall site performance.
• Understanding key metrics and generating insights to apply actionable initiatives for improvement and drive revenue growth for APAC - Japan website operations.
• Reporting on performance metrics and online sales to inform business decisions.
• Collaborating with the internal commercial teams to coordinate and execute promotional campaigns with our Japan partners and third party stakeholders.
• Keep abreast of all localised online activities and developments impacting sales online.
• Analyse stock levels and coordinate with inventory Japan teams to ensure availability of products.
• Enhancing the UI / UX customer journey to facilitate seamless navigation and boost conversion rates and all key metrics for online success.
• Any other ad hoc tasks required.

(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)

PROFILE & KEY SKILLS

• Minimum of 5 years of experience in merchandising.
• Proficiency with Salesforce Commerce Cloud (SFCC).
• Strong knowledge of web development technologies, including HTML, CSS, and XML.
• Experience with AP systems.
• Advanced skills in Microsoft Excel for data management and reporting.
• Expertise in data reporting, analysis, and interpretation.
• Familiarity with UI / UX principles and best practices to enhance user experience.
• Japanese (Mandatory) / Chinese (Mandatory) / English (Mandatory)

BENEFITS

• Staff discounts
• Training
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Perkbox membership : access to a wide range of perks, discounts, and wellness resources
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Opportunity to develop new skills and progress in your career
• Opportunity to work for a company that cares and believes in its people and the environment