Ecommerce Manager

Whitbread Plc; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in the UK is seeking an Ecommerce Manager to enhance its digital experience. This role involves strategizing Promotions, Campaigns & Search, driving data-driven decisions, and optimizing customer engagement. The ideal candidate will have strong analytical skills, ecommerce experience, and expertise in personalisation and conversion optimization. Join a top employer recognized for its commitment to diversity and inclusion.

Qualifications

• Proven experience in ecommerce with domain ownership.
• Love for data-driven decision-making.
• Ability to influence product roadmaps.

Responsibilities

• Lead the strategy for Promotions, Campaigns & Search.
• Monitor and analyse KPIs for insights.
• Drive experimentation through A/B testing and personalisation.

Skills

Advanced analytical skills

Experience with Adobe or Google Analytics

Ecommerce experience

Personalisation expertise

Conversion rate optimisation

Customer-first design approach

Confidence to influence

Job description

Are you obsessed with traffic sources, trading performance, and customer journeys? Do you thrive in fast‑paced environments where data drives decisions and design shapes outcomes? If so, we want you to lead the charge in our Promotions, Campaigns & Search domain. We're looking for an Ecommerce Manager who's ready to own and optimise one of the most commercially critical areas of our digital experience. You'll be at the heart of driving performance, shaping content, and influencing how customers discover and engage with our brand.

What You'll Do

• Trade smarter, not harder: Use established journeys and real‑time data to drive commercial outcomes and optimise for the here and now.
• Own the domain: Lead the strategy and execution for Promotions, Campaigns & Search, ensuring every touchpoint is commercially sound and customer‑focused.
• Be the voice of performance: Monitor, analyse, and report on KPIs, turning insights into action and influencing stakeholders across the business.
• Shape the experience: Have the final say on design and content within your domain, guided by what customers love (and what they don't).
• Test, learn, repeat: Drive experimentation through A/B testing, personalisation, and optimisation frameworks.
• Collaborate cross‑functionally: Work closely with product, analytics, marketing tech, and commercial teams to deliver seamless, high‑performing journeys.
• A sharp commercial mindset and passion for trading performance.

Qualifications

• Advanced analytical skills and a love for data‑driven decision‑making as well as proven experience with either Adobe or Google Analytics.
• Proven experience in ecommerce, ideally with domain ownership.
• Expertise in personalisation, conversion rate optimisation, and experimentation.
• A customer‑first approach to design, content, and user experience.
• Confidence to influence product roadmaps and cross‑functional priorities.

Benefits & Recognition

We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by the Department of Education and Rate My Apprenticeship, this year we placed #10 in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion.

EEO Statement

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.