Ecommerce Fulfilment & Warehouse Assistant

Sister Jane; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing fashion brand in London seeks an organised Ecommerce Fulfilment & Warehouse Assistant responsible for supporting e-commerce fulfilment and warehouse operations. The role requires strong organisational skills, multitasking ability, and proficiency in Excel. Candidates are expected to contribute to maintaining accurate stock records while working in a diverse team environment. Benefits include employee discounts, a positive atmosphere, and a pension scheme.

Benefits

Complimentary refreshments

Staff uniform allowance

Generous employee discounts

Pension scheme

Qualifications

• Experience in supply chain, stock management, e-commerce fulfilment or similar role.
• Interest in learning and improving fulfilment processes.
• Ability to work under direction and as part of a team.

Responsibilities

• Assist in order fulfilment and returns for e-commerce and B2B.
• Maintain accurate records of deliveries and file the necessary paperwork.
• Coordinate inbound and outbound shipments.

Skills

Organised

Problem solving

Interpersonal skills

Multitasking

Proficient with Excel

Proficient in English

Tools

Shopify

Stock management software

Job description

Sister Jane is looking for a highly organised, motivated and meticulous Ecommerce Fulfilment & Warehouse Assistant with excellent organisation skills to work with the Warehouse Operations and E-com team to support the e-commerce fulfilment process in a timely manner and provide support at the warehouse.

Responsibilities

• Assist Warehouse Manager in order fulfilment and returns, both on e-commerce and B2B, to ensure accurate procedures are followed
• Follow company procedures in handing over shipments to couriers to avoid loss or damage.
• Assist Warehouse Manager in regular inventory across various stock locations to maintain stock accuracy for the business, and resolve any stock discrepancies.
• Ensure accurate records of deliveries are kept, efficiently filing PLs and delivery paperwork.
• Maintain the warehouse tidy and clean at all times, including storage areas, packing tables, common areas and immediate building vicinity.
• Prepare the storage areas in the warehouse prior to delivery of stock.
• Execute effective and safe use and maintenance of warehouse equipment and monitor and procure supplies regularly.
• Assist other members of the company who require assistance in stock, warehouse or delivery.
• Coordinate inbound and outbound shipments across the business, including PR send outs.
• Assist E-commerce and Production teams to carry out quality checks when required.

Required skills / experience

• Experience in supply chain, stock management, e-commerce fulfilment or similar role
• Very well organised, motivated and interested in e-commerce and logistics
• Interest in learning and improving fulfilment processes
• Ability to multitask, working across multiple projects and deadlines, and effectively prioritise workload in a fast-paced environment
• A problem solver with strong organisational skills, anticipating issues and quick to react when they do ariseBeing able to work under direction as part of a team as well as self-sufficiently on assigned tasks
• Approachable personality with good interpersonal skills and motivation to learn.
• Proficient with Excel and Word
• Proficient in English, both writing and speaking.
• The right to work in the UK.

Beneficial

• Experience in the fashion industry
• Knowledge of Shopify and stock management software

What Sister Jane offers

• A dynamic role in a growing fashion brand
• A positive working atmosphere within a diverse international team
• Complimentary refreshments at the Sister Jane Townhouse Cafe
• Staff uniform allowance across the Company's Brands (Dream Sister Jane, Sister Jane and Ghospell)
• Generous employee discounts
• Pension scheme