Ecommerce Executive

Reed; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A recruitment agency is seeking an Ecommerce Customer Service Advisor in South Liverpool on a 12-month FTC with potential for permanence. The role involves handling customer queries, processing orders, and liaising with various departments. Candidates should have prior ecommerce and customer service experience, excellent communication skills, and strong IT capabilities. This position offers a hybrid work arrangement and requires availability to start ASAP.

Benefits

Onsite parking

Weekend remote work

Qualifications

• Prior experience in customer service and ecommerce is required.
• Strong telephone manner and good communication skills are essential.
• Excellent IT skills and ability to learn new systems quickly.

Responsibilities

• Dealing with queries via phone and email.
• Processing orders and returns.
• Organising collections and replacement items.
• Managing stock via retail portals.
• Liaising with management and other departments.
• Reporting and general sales administration.
• Highlighting stock and quality concerns.

Skills

Customer service experience

Ecommerce experience

Excellent communication skills

Strong telephone manner

IT skills

Organisational skills

Job description

Ecommerce Customer Service Advisor

South Liverpool based

12-month FTC (potential to go permanent)

£24,600pa pro rata

Hybrid working.

Are you experienced in ecommerce and customer service? Available to start in September and currently looking for a new challenge? We are currently recruiting for an Ecommerce Customer Service Advisor. This role does however have the potential to go permanent.

Working within a team, you will be there to cover the following tasks –

• Dealing with all queries, phone and email.
• Processing orders and returns.
• Organising collections and dealing with potential replacement items.
• Stock management via retail portals.
• Liaising with management, warehouse, shipping and other departments.
• Reports and general sales administration.
• Highlighting stock issues, quality concerns, product feedback.

For this role we do require someone with prior customer service and ecommerce experience. We need someone with a strong telephone manner, and good spoken and written communication skills.

Excellent IT skills and overall ability to pick up new systems are a must, as is organisation.

This role is due to start asap so ideally we do need people available immediately or at short notice, and is based in South Liverpool.

Monday to Friday either 8am-4.30pm, 8.30am-5pm or 9am-5.30pm. Hybrid working

Weekend work working from home is required on a rota basis. Parking is onsite.