Ecommerce & Digital Coordinator

Michael Page; Frimley; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading leisure brand is seeking a Digital and Ecommerce Administrator to manage customer service inquiries and support eCommerce operations in Frimley. The ideal candidate has experience in customer service or eCommerce, excellent communication skills, and a keen attention to detail. This is a permanent office-based role offering a competitive salary and opportunities for professional growth.

Qualifications

• Previous experience in customer service, sales administration or eCommerce roles.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and respond to customer service enquiries through digital channels.
• Assist in maintaining the company's eCommerce platform.
• Collaborate with internal teams to improve online shopping experience.
• Support implementation of digital marketing initiatives.

Skills

Customer service experience

Attention to detail

Problem-solving skills

Communication skills

Team collaboration

Data analysis

Education

Business or Marketing Degree

Tools

eCommerce platforms

Digital tools

Job description

Overview

ECommerce & Digital Coordinator, Frimley: A leading leisure brand is seeking a Digital and Ecommerce Administrator to support its online operations. This role offers a blend of technical, creative, and commercial responsibilities, ideal for someone passionate about digital retail and brand growth.

Responsibilities

• Manage and respond to customer service enquiries through digital channels.
• Assist in maintaining the company's eCommerce platform, ensuring accurate product listings and content updates.
• Collaborate with internal teams to improve the online shopping experience.
• Work closely with customer service, sales and finance teams to ensure success of Ecommerce channels.
• Monitor customer feedback and provide actionable insights to enhance service delivery.
• Support the implementation of digital marketing initiatives to drive online sales.
• Analyse website performance data and suggest improvements.
• Ensure all customer interactions are logged and resolved in a timely manner.
• Stay updated on eCommerce and digital trends within the retail sector.

Profile / Qualifications

• Previous experience in customer service, sales administration or eCommerce roles.
• Potentially be a graduate with a Business or Marketing Degree.
• Knowledge of digital tools and platforms commonly used in the retail industry.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in managing and analysing website data.
• Excellent written and verbal communication skills.
• A passion for improving the digital customer experience.

Additional Information

Office-based role (not hybrid) in Frimley with a fun team and opportunities to learn and grow.

Unfortunately no sponsorship is available for this role and a visa with under 24 months would not be suitable for this permanent position.

Job Offer

• Competitive salary of £25,000 to £28,000 per year, based on experience.
• Permanent role within a supportive and collaborative work environment.
• Opportunities for professional growth within the retail sector.
• Convenient location in Frimley with accessible transport links.
• A chance to contribute to a growing eCommerce and digital team.