ECommerce & Digital Coordinator

Michael Page; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading leisure brand in Frimley is seeking an ECommerce & Digital Coordinator to support its online operations. In this role, you will manage customer service inquiries, assist in maintaining the eCommerce platform, and collaborate with teams to enhance the online shopping experience. The ideal candidate will possess strong communication skills and a passion for digital retail. This permanent office-based role offers a competitive salary between £25,000 to £28,000, along with opportunities for professional growth within a supportive team.

Qualifications

• Previous experience in customer service, sales administration or eCommerce roles.
• Proficiency in managing and analysing website data.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and respond to customer service enquiries through digital channels.
• Assist in maintaining the company's eCommerce platform.
• Collaborate with internal teams to improve the online shopping experience.
• Support the implementation of digital marketing initiatives.

Skills

Customer service experience

Knowledge of digital tools

Strong problem-solving skills

Attention to detail

Cross-functional collaboration

Website data management

Excellent communication skills

Passion for digital customer experience

Education

Business or Marketing Degree

Job description

ECommerce & Digital Coordinator , Frimley

A leading leisure brand is seeking a Digital and Ecommerce Administrator to support its online operations. This role offers a blend of technical, creative, and commercial responsibilities, ideal for someone passionate about digital retail and brand growth.

Client Details

The hiring company is a well-regarded organisation within the retail industry, known for its commitment to providing exceptional customer experiences. As a small-sized company, they maintain a close-knit team and a collaborative working environment.

Description

• Manage and respond to customer service enquiries through digital channels.
• Assist in maintaining the company's eCommerce platform, ensuring accurate product listings and content updates.
• Collaborate with internal teams to improve the online shopping experience.
• Work closely with customer service, sales and finance teams to ensure success of Ecommerce channels.
• Monitor customer feedback and provide actionable insights to enhance service delivery.
• Support the implementation of digital marketing initiatives to drive online sales.
• Analyse website performance data and suggest improvements.
• Ensure all customer interactions are logged and resolved in a timely manner.
• Stay updated on eCommerce and digital trends within the retail sector.

Profile

A successful ECommerce & Digital professional should have:

• Previous experience in customer service, sales administration or eCommerce roles.
• Potentially be a graduate with a Business or Marketing Degree.
• Knowledge of digital tools and platforms commonly used in the retail industry.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in managing and analysing website data.
• Excellent written and verbal communication skills.
• A passion for improving the digital customer experience.

Looking for an office based role (this one is NOT Hybrid) where you have a fun team and lots of people to learn from and help grow your career.

Unfortunately no sponsorship is available for this role and a visa with under 24 months would not be suitable for this permanent position.

Job Offer

• Competitive salary of 25,000 to 28,000 per year, based on experience.
• Permanent role within a supportive and collaborative work environment.
• Opportunities for professional growth within the retail sector.
• Convenient location in Frimley with accessible transport links.
• A chance to contribute to a growing eCommerce and digital team.

If you're looking to further your career in the retail industry and take on an exciting challenge in Frimley, we encourage you to apply today.