Ecommerce & Customer Service Advisor

LUQ Recruitment; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading brand in the Pet Care sector is seeking an individual to join their Ecommerce & Customer Service team at the Head Office in Crawley. This role involves acting as the first point of contact for customer enquiries, providing exceptional customer service through email and telephone, and supporting the Ecommerce team with product listings and catalog management. The ideal candidate will demonstrate motivation, attention to detail, and a passion for customer service.

Qualifications

• Motivated and passionate individual with a friendly and professional attitude.
• Attention to detail and creativity required for supporting Ecommerce team.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Take ownership of customer enquiries & complaints to ensure resolution.
• Work closely with internal departments regarding delivery services.

Job description

Overview

Our client is a leading brand in the Pet Care sector

They are looking for a motivated and passionate individual to join the Ecommerce & Customer Service team at their Head Office in Crawley. In this role, you will act as the first point of contact for our customers and provide an exceptional level of support and care through email and telephone. You will bring a friendly and professional attitude to the team with a passion to provide the highest level of customer service.

Within this diverse opportunity, you will also demonstrate an attention to detail and creativity by supporting our Ecommerce team with new product listings, catalogue management and in house photography for the ultimate customer shopping experience.

Key responsibilities

• Act as the first point of contact for customer enquiries for the online stores and deliver a professional and exceptional level of customer service through email and telephone.
• Take ownership of customer enquiries & complaints to follow problems through to resolution accurately and efficiently.
• Work closely with internal departments and couriers regarding delivery services, product availability and ensure that customers are proactively updated where required.
• Remain up to date with the latest product & nutrition knowledge to...