ECC Receptionist - Scunthorpe | Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Trust; Scunthorpe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in Scunthorpe seeks a Receptionist for the Emergency Department. Candidates will provide clerical support, handle patient registrations, and maintain communication. Strong customer care skills and the ability to work a flexible 24/7 rota are essential. This role offers a dynamic work environment in a dedicated team serving the community.

Qualifications

• Ability to work quickly and accurately under pressure.
• Willingness to cover a 24/7 rota including nights and weekends.
• Experience in a clerical or administrative role is desirable.

Responsibilities

• Provide a full clerical administration service including patient registrations.
• Process patient documentation and retrieve patient records.
• Handle reception duties and manage telephone enquiries.

Skills

Outstanding customer care skills

Excellent keyboard skills

Confident communication

Job description

We currently have vacancies for Receptionists for the Urgent Care Centre/Emergency Department. This is an exciting opportunity to join our Emergency Department team and we are seeking individuals to provide a welcoming, professional and courteous service to patients and visitors to the Department.

Duties will be to provide a full clerical administration service including patient registrations, processing patient documentation and retrieval of patient records, reception duties and dealing with telephone enquiries. A confident communicator at all levels with the ability to display outstanding customer care skills. Excellent keyboard skills are essential with the ability to work quickly and accurately under pressure. You will be required to cover a 24/7 rota which will include days/evenings/nights/weekends and bank holidays.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work‑life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work‑life balance or a multi‑role career, if it works for you and works for the role, we’ll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work‑life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well‑being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website https://join.humberhealthpartnership.nhs.uk/.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

This advert closes on Thursday 20 Nov 2025