ECC Administration Officer

Gateshead Health NHS Foundation Trust; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health service provider in the UK seeks a clerical support role within the Emergency Care service line. Responsibilities include greeting patients, registering them efficiently, and providing front line reception duties. Ideal candidates will possess strong communication skills and have experience in a clerical environment. The position requires cross-site working and offers a supportive workplace focused on staff wellbeing.

Qualifications

• Experience in a clerical or reception role.
• Ability to handle sensitive medical records.
• Strong communication skills to interact with patients and relatives.

Responsibilities

• Provide clerical support to Medical & Nursing staff.
• Undertake clerical duties including patient booking.
• Greet all patients and relatives professionally.

Job description

To provide clerical support to Medical & Nursing staff within the Urgent and Emergency care service line within the medicine business unit.

To undertake clerical duties at the direction of the admin team lead and service line managers including but not limited to booking patients in a busy emergency care environment, dealing with sensitive medical records and interacting with visitors and relatives.

Main duties of the job

• To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner.
• To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately onto the Trusts electronic computer systems.
• To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations.

This role will require cross site working between Queen Elizabeth Hospital and Blaydon UTC.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym IC?ORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.