Motor Claims Fraud Investigator

Aviva; Norwich; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Counter Fraud Investigator, where your skills in insurance and fraud prevention will be vital. In this role, you'll identify and investigate fraudulent claims, ensuring genuine cases are settled swiftly. With a focus on communication and collaboration, you'll manage your own caseload while contributing to a supportive and inclusive work environment. Enjoy a competitive salary, bonus opportunities, and a range of benefits designed to support your well-being and career growth. This position offers a unique chance to make a difference in the lives of customers while being part of a dedicated team.

Benefits

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits including cycle to work

Outstandingly supportive policies

Qualifications

• Experience in insurance claims or fraud investigation is essential.
• Strong analytical and decision-making abilities are crucial.

Responsibilities

• Identify and investigate potentially fraudulent motor claims.
• Manage a personal caseload and conduct thorough investigations.

Skills

Insurance claims experience

Fraud investigation

Analytical skills

Decision-making skills

Communication skills

Caseload management

Knowledge of UK fraud legislation

Job description

Are you someone who thrives on uncovering the truth, investigating claims, and engaging with customers and third parties? If you have experience in insurance, fraud prevention, or investigative roles, we’d love to hear from you!

A bit about the job:

As a Counter Fraud Investigator, you will play a key role in identifying and investigating potentially fraudulent motor claims. You’ll be responsible for reviewing cases referred from various sources, conducting thorough investigations, and ensuring that genuine claims are settled swiftly.

This role requires excellent communication skills as you will liaise with customers and third parties while managing your own caseload of active investigations. You’ll need to use initiative, make quick decisions when necessary, and balance working independently with collaborating as part of a team.

Skills and experience we’re looking for:

Experience in insurance claims, fraud investigation, or a related field.

Strong analytical and decision-making skills.

Excellent written and verbal communication abilities.

Ability to manage a personal caseload and prioritise effectively.

Knowledge of UK fraud legislation, including The Fraud Act 2006 (desirable but not essential).

What you’ll get for this role:

Salary – Up to £30,000 (depending on location, skills, experience, and qualifications)

Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva’s

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Outstandingly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your well-being seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here .

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail]

About the company

We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty.We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer.And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.