End of Tenancy Coordinator - Senior Level

Knight Frank
London
GBP 60,000 - 80,000
Job description
Contract Type Permanent
Employment Type Full-Time
Working Requirements Dynamic Working
Hours 9:00am to 6:00pm
Salary Competitive
Division Residential
Location 55 Baker Street

Our global residential business is involved with some of the most prestigious residential properties around the world, offering a wide range of services including sales, lettings, residential development and consultancy across the global network.

The Lettings Operations team is looking to recruit an Operations Coordinator to work within the End of Tenancy Team based at 55 Baker Street.

Responsibilities

Liaising with landlords and tenants towards the end of tenancies and explaining the process, arranging the necessary checkout inspections and payment of invoices
Liaising with landlords and tenants regarding the deposit return at the end of a tenancy
Verifying bank details with landlords and tenants
General liaison with lettings office and lettings accounts to ensure smooth running of the end of tenancy procedure
Organising office visits to build/maintain relationships with lettings offices and colleagues
Troubleshooting landlord and tenant queries
Serving of Section 21 Notice where notified/appropriate Technical skills required
The ideal candidate will be able to work well on their own and within a team
Strong and confident communication skills
To keep up-to-date with legislation changes
Signing off Deposit Release forms
Approval of formal notices
Support with reporting
Dealing with complex complaints and queries

IT Systems used

Word
Excel
Outlook
Qube SLM

Experience Required:

2 years+ experience in a similar role
Lettings experience is essential
Strong IT Skills - Microsoft Office
Knowledge of the industry is a bonus

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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