ServiceNow Implementation Consultant

JR United Kingdom; United Kingdom; Remote; GBP 85,000 - 100,000; Full time

Job summary

An innovative tech consultancy is seeking a ServiceNow Implementation Consultant to design and implement cutting-edge workflow applications. This role offers the opportunity to enhance user experience across various domains while integrating with external systems. You will leverage your expertise in ServiceNow to develop intuitive user interfaces and manage data integrity. Join a forward-thinking team where your contributions will drive impactful business outcomes and transform service delivery. This position offers a blend of remote working flexibility and a competitive salary, making it an exciting opportunity for tech-savvy professionals.

Qualifications

• Proven expertise with ServiceNow platform focusing on CX, TX, and EX workflows.
• Strong skills in integrating ServiceNow with external systems.

Responsibilities

• Design and develop solutions for ServiceNow workflow applications.
• Integrate ServiceNow applications with external systems.

Skills

ServiceNow Platform

REST/SOAP APIs

Customer Experience Workflow Applications

IT Service Management

Excellent Communication Skills

Job description

ServiceNow Implementation Consultant - Leading Tech Consultancy - Home Working - £85-100K + Bonus & Benefits

Job Details

• Client: F5 Consultants
• Location: United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Views: 4
• Posted: 08.05.2025
• Expiry Date: 22.06.2025

Job Description

Role Overview: As a ServiceNow Implementation Consultant, you will design, develop, and implement ServiceNow workflow applications across various domains, enhancing user experience and integrating with external systems.

Your Responsibilities:

1. Technical Development: Design and develop solutions for ServiceNow workflow applications, including:

• Customer Experience Workflow Applications: Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience: Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces, configuring and enhancing the Next Experience UI, and using UI Builder and Service Portal for role-based dashboards and workflows.

Integration and Data Management: Integrate ServiceNow applications with external systems via REST/SOAP APIs and IntegrationHub, manage data migration, and ensure data integrity across modules and systems, including workflow data fabric and RaptorDB.

Your Skills and Experience:

• Proven expertise with ServiceNow platform focusing on CX, TX, and EX workflows.
• Deep understanding of customer journey and employee lifecycle touchpoints.
• Strong skills in integrating ServiceNow with external systems to create end-to-end workflows.
• Excellent communication and collaboration skills, with the ability to translate technical concepts into business outcomes.