Customer Service Representative

ZipRecruiter; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Join a leading financial services team in Leeds, providing exceptional customer service with flexible working patterns. Enjoy a competitive salary of £24,000 and excellent benefits including health services, development programs, and a supportive work environment. This role is perfect for individuals with strong communication skills who thrive in dynamic settings.

Benefits

33 days holiday per year

Free parking and EV charging

Free onsite gym and personal trainer

Onsite Starbucks

Free BUPA healthcare

Subsidised onsite nursery

Health and wellbeing events

Generous parental leave policies

Development programmes

Paid community days

Qualifications

• Background in customer service or finance is ideal.
• Training provided for success.

Responsibilities

• Deliver outstanding customer service via telephone.
• Support customers with banking queries.
• Maintain professionalism and focus on development.

Skills

Communication

Interpersonal Skills

Detail-oriented

Job description

Job Description

At First Direct, you'll provide an exceptional customer service experience as part of our award-winning team.

Our starting salary is £24,000, with excellent additional benefits and perks, including 33 days holiday per year*, free parking and EV charging, free onsite gym and personal trainer, onsite Starbucks, and free BUPA healthcare***. We also offer flexible working patterns to suit your lifestyle.

A background in customer service or finance is ideal; however, if you have clear communication and excellent people skills, our Gold standard** training programme and on-the-job support will equip you for success. This role is challenging but rewarding, perfect for those who thrive in busy environments.

In this role, you will:

1. Communicate transparently with excellent interpersonal skills to deliver outstanding customer service, confidently engaging with customers via telephone.
2. Support customers with banking queries and inform them about alternative digital services.
3. Be self-motivated, accurate, and detail-oriented.
4. Maintain professionalism and focus on your own development.
5. Work a hybrid schedule between home and our HQ (Leeds or Hamilton), where you can enjoy amenities like Starbucks with your team.

Our benefits include:

• Subsidised OFSTED-rated outstanding onsite nursery
• Health and wellbeing events, annual check-ups, and fast-track GP services for you and your family
• On-site traders and markets
• Generous maternity, paternity, shared parental, and adoption leave policies
• Up to 2 paid community days annually
• Development programmes and career progression within HSBC Group

Our working patterns may include weekends and late shifts, with hours between 6 am and 1 am. Shifts last up to 9 hours, with at least 11 hours between shifts. Full-time roles are 35 hours over 4 or 5 days, on a hybrid basis.

Training will be office-based, where you'll meet new colleagues and receive full support to integrate into your team.

*includes bank holidays; **UK Learning Awards 2022 Gold winner; ***excesses may apply.

All vacancies are posted on the HSBC Group careers site.

We value diverse perspectives and are committed to creating inclusive workplaces. Our recruitment processes are accessible to everyone, regardless of background, ethnicity, gender, age, or ability.

We participate in the Confident Scheme to ensure fair interview processes for candidates with long-term health conditions or neurodiversity.

If you need adjustments during the application process, please contact our Recruitment Helpdesk:

Email: [e-mail]

Phone: [phone]