Early Intervention Officer

ClwydAlyn; Wrexham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A housing services organization in Wales is seeking an Early Intervention Officer on a temporary basis. In this role, you will provide essential support to residents facing challenges with their tenancies, including managing low-level rent arrears and assisting with Universal Credit claims. The ideal candidate should possess strong communication skills, a supportive approach, and a willingness to help people, even without prior housing experience. This position offers an excellent opportunity to develop practical skills and insights into housing services.

Benefits

Supportive team environment

Development of practical skills in housing

Opportunity for career insight and growth

Chance to make a difference in residents' lives

Qualifications

• Experience working in a customer-facing or support role.
• Strong communication and interpersonal skills.
• Confidence handling sensitive conversations around money and wellbeing.
• Good organisation skills and ability to manage a varied workload.
• Basic IT skills (Microsoft Office / databases).
• Flexibility, including occasional evening or weekend visits.

Responsibilities

• Providing pre-tenancy and early tenancy support to new residents.
• Supporting residents to make or manage Universal Credit claims.
• Working with residents experiencing low-level rent arrears (up to £500) to agree practical actions.
• Helping residents understand rent payments, service charges, and budgeting.
• Identifying early risks and working with Housing Officers.
• Signposting residents to specialist money advice.
• Working collaboratively with colleagues and partner organisations.
• Keeping accurate case notes and monitoring outcomes.

Skills

Customer-facing support

Strong communication skills

Interpersonal skills

IT skills (Microsoft Office)

Job description

About The Role

We’re looking for an Early Intervention Officer to join our Housing Services team on a temporary basis (Two months) providing short‑term support to residents at a key point in their tenancy.

This role focuses on early action and prevention, working with residents who may need additional help to manage their tenancy, rent payments, or Universal Credit. You’ll support residents with low‑level rent arrears (up to £500), helping to prevent issues from escalating and supporting long‑term tenancy sustainment.

It’s also an excellent opportunity to build experience, develop practical housing and income‑related skills, and gain valuable insight into future opportunities within housing and tenancy services.

What You’ll Be Doing

• Providing pre‑tenancy and early tenancy support to new residents
• Supporting residents to make or manage Universal Credit claims
• Working with residents experiencing low‑level rent arrears (up to £500) to agree practical, realistic actions
• Helping residents understand rent payments, service charges, and budgeting
• Identifying early risks and working with Housing Officers to put the right support in place
• Signposting residents to specialist money advice and support services
• Working collaboratively with colleagues and partner organisations
• Keeping accurate case notes and monitoring outcomes

About You

You don’t need previous housing experience — we’re looking for someone with transferable skills, a supportive approach, and a genuine commitment to helping people.

Ideally, you’ll have:

• Experience working in a customer‑facing or support role
• Strong communication and interpersonal skills
• Confidence handling sensitive conversations around money and wellbeing
• Good organisation skills and the ability to manage a varied workload
• Basic IT skills (Microsoft Office / databases)
• Flexibility, including occasional evening or weekend visits

What We Offer

• A supportive and collaborative team environment
• The chance to develop practical skills in housing, income, and tenancy sustainment
• Insight into wider housing services and future career opportunities
• The opportunity to make a real difference in residents’ lives

Important Information

This is a short‑term opportunity and we are keen to appoint quickly. Interviews are planned for the week commencing 22 December, ahead of Christmas Eve.