Early in Career Development Programme - Market & Customer Experience 2027

Roche; Burgess Hill; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Mentorship

Continuous training

Development opportunities

Job summary

Roche invites recent graduates to join its two-year Marketing Insights Graduate Programme in Burgess Hill, UK, designed to translate data into actionable insights for UK & Ireland diagnostics. The role offers hands-on exposure to market opportunities, CX measurement, and cross‑functional collaboration with global teams.

You will develop skills in data analysis, market sizing, and competitive tracking, benefitting from mentorship, training, and tailored development opportunities.

Qualifications

• Recent graduate (BSc or Master's) in Business, Marketing, Life Sciences, Computer Science, or related field.
• Adaptable, curious and proactive with willingness to own tasks.
• Interested in healthcare, data-driven organizations, marketing and commercial strategy.
• Excellent communication skills and team orientation.
• Self-organised with the ability for flexible remote working (trust-based).

Responsibilities

• Analyze external data sources to uncover market trends and opportunities.
• Assist with market sizing, SWOT, and annual business planning.
• Gather voice of the customer via targeted surveys to inform decisions.
• Track competitor developments in the UK & Ireland to guide strategy.
• Prepare and share insights across cross-functional teams and leadership.

Skills

Data manipulation

Data analysis

Communication

Tech savvy

Education

BSc or MSc in Business/Marketing/Life Sciences/Computer Science or related

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Marketing Insights: Market & Customer Experience (Graduate Programme) Our Early in Career Development Programme accelerates your growth to directly impact patients' lives. Start your career with a UK market leader in biotechnology, recognised as the #1 Best Big Company to Work For (2021) and dedicated to equity, diversity, and inclusion.

Job Purpose A healthier future. At Roche, our goal is to advance science to ensure everyone has access to the healthcare they need. Creating a world where we all have more time with the people we love drives us to innovate.

As Marketing Insights Graduate, you will join a collaborative team that translates data into actionable insights regarding market opportunities and customer experiences, directly informing decision-making for our UK & Ireland diagnostics business.

The Opportunity

Ready to kickstart your professional journey and make a real impact? Ever wondered how a company becomes truly customer centric? This graduate programme offers hands‑on experience in using data, statistics, and quantitative analysis to shape our customer experience strategy, marketing campaigns, and commercial initiatives.

You will be involved in the following activities and focus areas:

Understanding Our Market Opportunity

• Analyze external data sources (economic, industry, government, healthcare, and NHS activity) to uncover market trends and emerging opportunities
• Assist with market sizing and share analysis, SWOT assessments, and the annual business planning process

Understanding Our Customers

• Gather and embed the voice of the customer into our business using targeted surveys and research to foster customer‑centric decision‑making
• Support delivery of a systematic approach to Customer Experience (CX) measurement and follow‑up with our customers on their feedback

Understanding the Competitive Landscape

• Support the tracking of competitor developments in the UK and Ireland in a compliant manner to help guide competitive strategy and preserve our best‑in‑class offerings

You will prepare and share insights across cross‑functional teams, governance forums, and senior leadership. Expect to collaborate with global teams on common challenges.

Why join the graduate programme at Roche?

Program Highlights

• Two-year programme for recent graduates based in Burgess Hill, Sussex, UK
• An opportunity to start your career in one of the world’s most innovative and respected biotechnology companies and a market leader in the UK.
• Accelerate your professional development while contributing to improving patients' lives.
• Access mentorship, continuous training, and tailored development opportunities
• Build a network within Roche and upskill yourself for future roles
• Program start date: Aug/Sep 2027

Who You Are

• Recent graduate (BSc or Master's) in Business, Marketing, Life Sciences, Computer Science, or a related field
• Adaptable, passionate and naturally curious
• Interested in healthcare, data‑driven organizations, marketing and commercial strategy
• A team player who listens actively and communicates ideas courageously
• Collaborative and proactive, with a willingness to take ownership of tasks
• Excellent at communicating
• Tech savvy - proficient in data manipulation and analysis and familiar with relevant tools
• Self‑organised where opportunity for flexible remote working exists. We believe in trust and individual accountability for getting things done
• Eager to explore growth opportunities across our global network

Applications close on Friday, 16 October 2026. The application process may be extended beyond this date but could close at any point after this time.

Please note: Unfortunately visa sponsorship is not available for this role. Candidates must already hold valid authorisation to work in the UK.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Lets build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.