Early Help Advisor

Allscreens Nationwide Ltd; Woking; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

26 days' holiday (rising to 28/30)

Option to buy up to 10 days of leave

Carer’s leave

Pension

EAP and development access

Job summary

Surrey County Council is seeking an Early Help Hub Advisor to join the Children’s Single Point of Access (CSPA) team. The role focuses on safeguarding vulnerable children and families by directing them to early, preventative services.

The position offers hybrid working with one in-person day in Woking and remote work otherwise. The salary starts at £30,647 per annum for 36 hours per week, with generous leave, pension, and development opportunities.

Qualifications

• A Level 3 qualification in Education, Social Care, or related area and/or substantial experience.
• Training in safeguarding concerns for children and families.
• Good understanding of the functioning and purpose of CSPA.
• Able to work collaboratively and communicate clearly with children, families, colleagues and agencies.
• Organisational ability to manage and prioritise workload.
• Curious, reflective approach as to the needs of children and families, including complex cases.

Responsibilities

• Screening contacts within the CSPA.
• Speaking with parents/carers and children whenever possible.
• Undertaking checks with agencies when proportionate to do so.
• Signposting and referring families to support, providing advice and safeguarding when required.
• Regular threshold review of families with management, including escalation of safeguarding concerns.
• Ensure families have the most timely response with outcomes within 24–48 hours.

Skills

A level 3 qualification

Safeguarding experience

Clear communication

Collaborative teamwork

Organisational prioritisation

Analytical threshold recommendations

Education

A level 3 qualification in related area

Job description

This role has a starting salary of £30,647 per annum for working 36 hours per week.

We are excited to be hiring a new

Early Help Hub Advisor

to join our Early Help Hub team within the Children's Single Point of Access (CSPA) Team. We are dedicated to the recruitment and development of employees who are passionate about supporting and safeguarding vulnerable children and families.

We support

hybrid working with the right balance. We come together in person for 1 day per week at Victoria Gate in central Woking on average and support working from home the rest of the time.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service (pro rata for part time staff)
• Option to buy up to 10 days of additional annual leave
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Opportunity to undertake higher education apprentice courses linked with the University of Chichester
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

The CSPA is an exceptionally busy service providing a critical response to the County's children and families who need help, protection and support. The Early Help Hub has the objective of directing children and families to early and preventative support services whenever safe and possible to do so. Our team consist of Early Help Advisors who bring a diverse range of experience across the span of children and family services.

You will work as part of a well-supported team consisting of a social work qualified team manager and advanced practitioner alongside advisors and senior advisors. You will be provided with regular guidance and support inclusive of regular case review and reflection, supervision, and support from colleagues who have a diverse range of experience and specialisms.

The role primarily consists of screening contacts within the CSPA which includes:

• Speaking with parents/carers and children whenever possible
• Undertaking checks with agencies when proportionate to do so
• Signposting and referring families to support, providing advice and undertaking safety planning when required
• Regular threshold review of families with management, inclusive of escalating safeguarding concerns when required
• To ensure families have the most timely response, we strive to make sure each family has an outcome within 24-48 hours

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills:

• A level 3 qualification in a related area such as Education, Social Care etc. and/or substantial experience of directly working with children and families in a safeguarding and supporting capacity.
• Training and experience in responding to safeguarding concerns for children and families.
• A good understanding of the functioning and purpose of CSPA
• Ability to work collaboratively within the team, and communicate clearly in a respective and professional manner with children, families, colleagues and other agencies such as health and education.
• Organisational ability to manage and prioritise your workload in line with service needs and needs of families.
• A curious and reflective approach as to the needs of children and families inclusive of families with complex needs, safeguarding concerns and ability to analyse information to make threshold recommendations

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

The job advert closes 6th September 2026 with interviews planned to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.