Early Help Advice Line Advisor- Temporary/ Fixed Term

Allscreens Nationwide Ltd; Barry; On-site; GBP 29,000 - 32,000; Full time

Job summary

Vale of Glamorgan Council seeks an Early Help Advice Line Advisor on a temporary/fixed-term basis based in Barry. You will provide telephone-based advice and guidance to families and carers in line with Families First guidance. You will be part of a team that supports individuals to resolve concerns or refer to other services as needed.

Working hours are 37 per week, Monday to Friday, at Barry Community Enterprise Centre. DBS check is enhanced and required for adults and children.

Qualifications

• Experience of working in a statutory/voluntary setting with children/young people and families.
• 5 GCSEs grades C and above or equivalent.
• High level of personal motivation and ability to motivate others.

Responsibilities

• Provide advice and guidance to families/carers, initially by telephone, in line with Families First guidance, relevant standards and legislation.

Skills

Family support experience

Motivation

Education

GCSEs C grade or equivalent

Job description

Early Help Advice Line Advisor- Temporary/ Fixed Term

The Early Help Advice line offer advice, support and guidance for families and professionals in the Vale of Glamorgan.

The team offer a personal service aimed at listening to the needs of each family. By working with parents / carers / professionals the team support individuals to resolve their concerns independently or identify other services that can offer support.

Ambitious - Forward thinking, embracing new ways of working and investing in our future.

Open - Open to different ideas and being accountable for the decisions we take.

Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.

Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.

About the role

Hours of Work / Working Pattern: Monday to Friday 37 hours

Main Place of Work: Barry Community Enterprise Centre

Temporary Reason: Families First grant funded until A March 2028.

Description:

To provide advice and guidance to families/carers, initially by telephone, in line with the Families First guidance, relevant national standards and local and national legislation and guidance.

About you

You will need:

Experience of working in an appropriate statutory/voluntary setting with children/young people and families.

5 GCSEs grades C and above or equivalent.

High level of personal motivation and ability to motivate others.

Additional information

DBS Check Required: Enhanced and Barred Both Adults and Children

For Further Information, contact: Emelia Staddon 01446 729619 [e-mail]

Please see attached job description / person specification for further information.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: Vale of Glamorgan Council Salary: Not specified Hours: Full-time Location: Barry, CF62 9DA Working pattern: On-site Job type: Temporary Posting date: 17 Aug 2026 Closing date: 1 Sept 2026

Summary

Closing date

25-Aug-2026

Reference Number

SS01190

Location

Barry

Actual salary

£15.31 - £16.62 per Hour

Contract Type

Temporary / Fixed Term

Position Type

Full Time

About us

The Early Help Advice line offer advice, support and guidance for families and professionals in the Vale of Glamorgan.

The team offer a personal service aimed at listening to the needs of each family. By working with parents / carers / professionals the team support individuals to resolve their concerns independently or identify other services that can offer support.

Ambitious - Forward thinking, embracing new ways of working and investing in our future.

Open - Open to different ideas and being accountable for the decisions we take.

Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.

Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.

About the role

Pay Details: Grade 6: SCP – 14 – 19 (£29,540-£32,061) p.a. £15.31 - £16.62 Per Hour

Hours of Work / Working Pattern: Monday to Friday 37 hours

Main Place of Work: Barry Community Enterprise Centre

Temporary Reason: Families First grant funded until A March 2028.

Description:

To provide advice and guidance to families/carers, initially by telephone, in line with the Families First guidance, relevant national standards and local and national legislation and guidance.

About you

You will need:

Experience of working in an appropriate statutory/voluntary setting with children/young people and families.

5 GCSEs grades C and above or equivalent.

High level of personal motivation and ability to motivate others.

Additional information

DBS Check Required: Enhanced and Barred Both Adults and Children

For Further Information, contact: Emelia Staddon 01446 729619 [e-mail]

Please see attached job description / person specification for further information.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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