EAP Counsellor

Workplace Options; Camden Town; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading wellbeing solutions provider in Camden Town is seeking a Counsellor to deliver telephonic and video counseling services. This role requires a minimum Level 4 diploma in Counseling and competencies in crisis intervention and various counseling modalities. The ideal candidate will demonstrate cultural sensitivity and flexibility in communication methods. Join a committed team dedicated to enhancing employee wellbeing globally.

Benefits

Gym reimbursement

Transport reimbursement

Tuition reimbursement

Permanent health insurance

Life insurance

Clinical supervision

Mentorship programme

CPD training reimbursement

Qualifications

• Minimum of a Level 4 diploma in Counselling.
• Full Registration with or member of a regulatory counselling body.
• Experience using short-term counselling modalities.

Responsibilities

• Provide telephonic and video counselling.
• Assess clients for appropriateness for short-term counselling.
• Manage high risk calls and provide crisis management.

Skills

Crisis intervention

Solution-Focused therapy

Cognitive Behavioral Therapy (CBT)

Mindfulness techniques

Integrative counselling

Cultural sensitivity

Competent in telephonic and video communication

Education

Level 4 diploma in Counselling

Registration with BACP/BPS/UKCP or other

Job description

Responsibilities

• Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and work closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in case management system.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.

Qualifications

• Minimum of a Level 4 diploma in Counselling.
• Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other)
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.
• Passionate about providing support to clients from anywhere in the world.
• Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
• Competent in using our various methods of contact - telephone, video, email, text and live chat.

About WPO

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Benefits and Employee Wellbeing Commitment

• Gym reimbursement
• Transport reimbursement
• Tuition reimbursement
• Permanent health insurance
• Life insurance
• Clinical supervision
• Supervision stipend for those working towards accreditation
• 24/7 support for risk calls
• Mentorship programme
• CPD training reimbursement
• Access to professional monthly clinical development webinars & professional development workshops
• Accrediting body membership reimbursement
• EAP benefits
• Employee exchange programme
• Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.