Head of Relationship Management

WEX Inc.
London
GBP 100,000 - 125,000
Job description

Head of Relationship Management page is loaded

Head of Relationship Management

Apply locations London, UK time type Full time posted on Posted Yesterday job requisition id R14909

HEAD OF RELATIONSHIP MANAGEMENT / LONDON / HYBRID / PERMANENT / COMPETITIVE BASIC SALARY DEPENDANT ON EXPERIENCE PLUS BENEFITS

About the Team/Role

The Head of Relationship Management, EMEA at WEX International will lead the client relationship management team, focusing on maintaining and expanding relationships with key clients across the EMEA region. 

Whilst this role will not have direct customer account responsibility, it involves leading the relationship management team to deliver strategic account management, client satisfaction, and cross-functional collaboration to deliver high-quality payment solutions that drive growth for the business.

The successful candidate will demonstrate a strong track record in relationship management within the payments or financial services industry, with a deep understanding of client needs and market dynamics.

What's on offer?

  • Competitive basic salary dependent upon experience

  • Annual short-term incentive plan

  • Long-term incentive plan

  • Monday – Friday 40 hours per week

  • Fantastic work-life balance, hybrid working

  • Company pension, life assurance scheme, Income protection and private medical

  • A generous holiday allowance of 25 days plus bank holidays.

  • Holiday purchase scheme, the ability to add an additional 5 days of annual leave per year.

  • Employee discount platform, companywide and departmental incentives schemes, and Gym Flex.

  • Employee wellbeing

  • Employee referral programme.

How you'll make an impact

  • Lead the EMEA relationship management team, setting strategic direction and ensuring alignment with overall business objectives;

  • Manage a team of Senior Relationship Managers and Relationship Managers, mentoring the team, driving performance and succession plans, and ensuring the right mix of skills and experience;

  • Develop and maintain strong, long-lasting client relationships, understanding client needs and delivering tailored solutions;

  • Drive account growth and retention strategies, identifying opportunities for expansion and cross-selling;

  • Collaborate with product and operations teams to ensure seamless service delivery and client satisfaction;

  • Represent WEX International at industry events and forums, enhancing brand visibility and client engagement;

  • Manage and develop a high-performing, customer-centric relationship management function, including driving a strategic account planning process for Tier-1 customers that develops mutually beneficial performance objectives, financial targets, and critical milestones for short, medium, and longer term; and

  • Assess, clarify, and validate customer needs; champion solution development efforts across the WEX organisation; and solve key customer problems, clearing major roadblocks and providing an escalation path, e.g., for deal negotiations.

Experience you'll bring

Competencies

  • A minimum of 10 years of experience in relationship management or account management, preferably within the payments or financial services industry.

  • Proven outstanding leadership and team management skills, with the ability to inspire and motivate.

  • Demonstrated ability to manage key client relationships and achieve business growth targets.

  • Strong strategic thinking and problem-solving capabilities.

  • Excellent communication and interpersonal skills, with the ability to engage at all levels within client organisations.

  • Deep knowledge of the payments industry, with a focus on corporate payments and solutions.

  • Resilience and adaptability in a dynamic and competitive market environment.

Qualifications

  • Bachelor's degree in Business, Finance, or a related field; Master's degree preferred.

  • Fluency in English and one other European language is highly desirable.

  • Willingness to travel extensively across the EMEA region.

What’s Next?

If you have the passion and drive to be successful in this amazing  new Head of Relationship Management role, we would love to hear from you. APPLY NOW for immediate consideration.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Due to the volume of applications received, unfortunately, it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application 

We do not accept speculative agency CVs. Any CV received by WEX will be treated as a gift and will not be eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.

About Us

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here .

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form .

This form is for accommodation requests only and cannot be used to inquire about the status of applications. 

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