Expression of Interest - Customer Service and Complaints Assistant - Go.Compare

Future; Cardiff; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to enhance customer experiences by providing support during online comparisons and clarifying product information. In this hybrid role, you will engage with customers through various channels, ensuring they maximize available offers. Join a vibrant team where your contributions are valued, and enjoy a range of perks including uncapped leave and profit-sharing bonuses. This is an exciting opportunity to be part of a company that prioritizes diversity and inclusion, fostering a workplace where everyone thrives.

Benefits

Uncapped leave

Profit-sharing bonus

Referral rewards

Wellbeing support

Share Incentive Plan

Qualifications

• Best in class customer service experience in contact centre or face to face.
• Effective communication via telephone and digital channels.

Responsibilities

• Support customers during online comparisons and clarify product information.
• Assist customers in taking advantage of special offers.

Skills

Customer Service

Communication Skills

Attention to Detail

IT Skills (Word, Excel, Google Suite)

Job description

Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.

What you’ll be doing…

As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.

Experience that will put you ahead of the curve…

• You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.
• Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
• Proven general IT skills such as Word, Excel, Google Suite.
• Excellent attention to detail.

What's in it for you…

The salary for this position is up to £25,000 per annum. This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.

• Uncapped leave, because we trust you to manage your workload and time.
• When we hit our targets, enjoy a share of our profits with a bonus.
• Refer a friend and get rewarded when they join Future.
• Wellbeing support with access to our Colleague Assistant Programmes.
• Opportunity to purchase shares in Future, with our Share Incentive Plan.

Who are we?

We’re Go.Compare, part of Future PLC. We’re a price comparison site passionate about finding our customers savvy insurance deals. We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!