Technical Customer Success Manager

Branch Tech
GBP 60,000 - 80,000
Job description

Job Description

My client is a high-growth start-up in the i-Gaming space. Growing a very interesting B2B product for the i-Gaming industry. Currently looking to level up their Customer offering;

Key Responsibilities:

  • Client Onboarding & Training: Lead new clients through a seamless onboarding journey, providing comprehensive training on product’ functionalities.
  • Customized Flow Development: Collaborate with clients to construct bespoke flows and features in our no-code environment, addressing their unique needs.
  • Resource Development: Create and update a variety of templates and resources, empowering clients towards effective self-service.
  • Innovative Solutions: Regularly brainstorm and introduce new flow concepts to improve client processes and user experiences.
  • Account Growth & Maintenance: Build and nurture client relationships through consistent interaction, understanding their requirements, and delivering satisfying platform experiences.
  • Data Integration & QA Expertise: Apply your in-depth knowledge of data integrations and quality assurance to offer superior client support and guidance.

Required Skills and Experience:

  • iGaming Industry Acumen: Prior experience in the iGaming field is essential.
  • Technical Savvy: Strong technical aptitude, preferably with a background in QA, technical account management, integrations, product management, automation, CRM, risk management, or payments.
  • Data Integration Proficiency: A comprehensive understanding of data integration concepts and methodologies.
  • Problem Solving Excellence: A knack for identifying and resolving challenges effectively, while bringing forth creative solutions.
  • Team Player: Ability to work collaboratively under the Head of Client Success, coordinating with diverse teams across various locations.
Get a free, confidential review from a resume expert.
Select file or drag and drop it
Rated “Excellent” based on 6,176 reviews
Free online coaching
Improve your chances of getting that interview invitation!
Be the first to explore new Technical Customer Success Manager jobs in London