Technical Customer Success Manager

Branch Tech
London
GBP 60,000 - 80,000
Job description

Job Description

My client is a high-growth start-up in the i-Gaming space. Growing a very interesting B2B product for the i-Gaming industry. Currently looking to level up their Customer offering;

Key Responsibilities:

  • Client Onboarding & Training: Lead new clients through a seamless onboarding journey, providing comprehensive training on product’ functionalities.
  • Customized Flow Development: Collaborate with clients to construct bespoke flows and features in our no-code environment, addressing their unique needs.
  • Resource Development: Create and update a variety of templates and resources, empowering clients towards effective self-service.
  • Innovative Solutions: Regularly brainstorm and introduce new flow concepts to improve client processes and user experiences.
  • Account Growth & Maintenance: Build and nurture client relationships through consistent interaction, understanding their requirements, and delivering satisfying platform experiences.
  • Data Integration & QA Expertise: Apply your in-depth knowledge of data integrations and quality assurance to offer superior client support and guidance.

Required Skills and Experience:

  • iGaming Industry Acumen: Prior experience in the iGaming field is essential.
  • Technical Savvy: Strong technical aptitude, preferably with a background in QA, technical account management, integrations, product management, automation, CRM, risk management, or payments.
  • Data Integration Proficiency: A comprehensive understanding of data integration concepts and methodologies.
  • Problem Solving Excellence: A knack for identifying and resolving challenges effectively, while bringing forth creative solutions.
  • Team Player: Ability to work collaboratively under the Head of Client Success, coordinating with diverse teams across various locations.
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