Client Development Account Director (Health and Beauty)

GBP 60,000 - 80,000
Job description

Job Description


We are looking for an Account Director, passionate about Heath and Beauty, to support the growth of our business. Reporting to the Director of Retail Development, the Health & Beauty Account Director role is key to delivering growth of our supplier business within our contracted health and beauty retailer. Your key focus will be building relationships with the retailer's commercial teams and growing instore experience revenues from their suppliers.

The successful applicant will have industry leading knowledge in the health and beauty sector with a deep understanding of this sectors audience behaviours and how to engage these audiences within the retail.

Key accountabilities include:

  • Lead and manage a selection of N2O health & beauty key accounts, adding value to their business
  • Develop and implement comprehensive health & beauty instore experience sales strategies to engage the retailer’s suppliers.
  • Build and maintain strong relationships with all the retailer suppliers, serving as the primary point of contact for account-related matters. Understand their business objectives, products, and market trends to identify growth opportunities.
  • Identify and pursue new business opportunities with the retailers' existing suppliers to grow sales.
  • Collaborate with cross-functional internal Retailer & N2O teams, such as category management or the creative studio
  • Continuously nurture and strengthen relationships with suppliers through regular communication, meetings, and joint business planning. Act as a trusted advisor and advocate for suppliers, ensuring their needs are met while driving mutual growth and success for N2O.
  • Line manage one or two direct reports, providing direction, coaching, and support to ensure a high level of performance and client satisfaction.
  • Agree and deliver both short-and medium-term financial account plans and forecasts, demonstrating commercial acumen in driving the longer-term strategy that anticipates the future needs of the client.
  • Be a data champion with great attention to detail, producing client summaries to accompany client monthly reporting providing insight, identifying opportunities and driving recommendations for improvement.

About N2O

N2O is an award-winning creative brand experience agency. Trusted by the world’s most successful brands to build their brand experiences, we craft insight-led, relevant, engaging, and measurable campaigns that deliver results - at home, in-store, out-of-home and online. Our Head Office is based in Maidenhead, but we also have sites in Manchester, Welwyn Garden City, and Colnbrook.


  • Extensive experience in health & beauty retail sector, with a deep understanding of industry trends, product categories, and consumer behaviour
  • Demonstrable commercial acumen. Ability to analyse opportunities, challenges and be a driving force to drive commercial impact and sales performance
  • Previous experience in the retail experience or experiential sector would be advantageous
  • A results-oriented mindset with a focus on achieving and exceeding health & beauty sales goals. A track record for driving the sales process, land and expand, from plan to close
  • Experience of managing clients and key stakeholders at a mid to senior level, with fantastic communication skills
  • Excellent communication and interpersonal skills to interact with colleagues, clients, and beauty brand representatives. Work collaboratively across internal teams - including Campaign Management, Creative and Marketing
  • The ability to create detailed and informative presentations, using insights as the main element to enable the client to make key decisions quickly.
  • Good financial acumen with the ability to prepare and control budgets
  • Proven experience of motivating others to drive best-in-class execution of KPIs and influence decision-makers
  • UK driving licence and access to own vehicle


  • Salary £42 - 45k gross per annum depending on experience plus bonus
  • Hybrid working - 3 days in the office and 2 days working from home
  • 23 days annual leave plus bank holidays and flex buy/ sell holiday scheme
  • Life Assurance
  • Retail Discount Scheme
  • Employee Assistance Programmes
  • Digital 24/7 GP Service available from Day 1
  • Free private medical / dental healthcare after 2 years of service
  • Salary Sacrifice pension/ cycle to work/ car lease schemes
  • Season Ticket Loans
  • Our Head Office location has multiple perks including an onsite gym, free breakfast, free parking and an onsite cafe.
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