Restaurant Reservations Consultant - English

Ten Lifestyle Group
London
GBP 60,000 - 80,000
Job description
  • A ‘foodie’ who loves to eat out in the best places?
  • The person your friends always ask where to book for that special occasion?
  • Passionate and always ‘in the know’ about all the new openings and trendy spots?
  • Someone who thrives in a fast-paced but fun working environment?

The Role

As a Dining Expert you will not only share your passion for all things dining with your teammates, but most importantly use your knowledge to help our members secure the best tables according to their preferences whilst meeting deadlines. Some requests will be straight forward such as checking availability and making bookings. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills. You will use your knowledge, contacts and expertise to ensure our service is delivered the highest standard. Last but not least, you will be working in one of the most vibrant and fun teams where boredom is never on the menu!

Your key responsibilities will include:

  • Establishing strong relationships with our members via telephone and written communications, truly understanding their requirements;
  • Putting together suggestions / ideas / bookings based on the members’ requirements;
  • Maintaining regular contact with members, helping them tailor the tasks further;
  • Actively cross-selling our travel and lifestyle services.

About you

If you love food, enjoy eating out and discovering new dining experiences, then this role is for you!

You are also highly organised, take pride in your work and are great at thinking outside the box. You have a strong desire both to consistently exceed your key performance indicators as well as for personal development, being determined to succeed and eager to take on the next challenge - or add the next set of skills to your already formidable arsenal. You are passionate about delivering high quality personalised service, are motivated and resourceful, and no request is too big or complex for you. In fact, you a love a challenge. You are a strong communicator, enjoy working in a fast paced environment and thrive on meeting and exceeding targets.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

  • Deliver a world-class member experience
  • Invest in technology
  • Expand contracts with new and existing clients
  • Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth -en...

Requirements

Skills / Qualifications

  • At least 3 - 4 years' of relevant work experience in hospitality, ideally in restaurants
  • Solid practical knowledge of the London dining scene, with a focus on fine dining is a must
  • Experience in working with private dining / events is desired but not mandatory
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Passionate about engaging with members
  • Administration and planning
  • Strong planning and organisational skills
  • Results orientation
  • Initiative and Pro-activity
  • Positive Outlook and Self-Confidence

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

  • A competitive salary will be offered depending on experience
  • Offer flexible work arrangements including Hybrid work possibilities
  • Annual Leave of 25 days per annum & 3 extra days of annual leave in their third year.
  • One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
  • Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
  • Lucrative Ten Loyalty Rewards program
  • Remote Working Holidays - Travel and Work for up to 4 weeks per year!
  • Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

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