Senior Program Manager FTC, UTR Tech SME Execution

GBP 60,000 - 80,000
Job description

Senior Program Manager FTC, UTR Tech SME Execution

Job ID: 2591068 | Amazon UK Services Ltd. - A10

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Experience defining program requirements and using data and metrics to determine improvements


*Please note this is a fixed term contract - 1 year

Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics (AMZL) Tech SME team is for you. We partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon’s customers.

The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon’s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.

The Tech SME organization are functional experts on the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.

Amazon is seeking a Sr. Program Manager within the UTR Sortation Planning & Execution space to work within Amazon Logistics (AMZL).

**Travel is up to 25% covering WW Network.

Key job responsibilities
- Supporting the prioritization of solutions for pain points within the delivery network, along with financial impact
- Serve as gatekeeper in assigned process areas for the change management process
- Partner with tech organization to document and drive upcoming changes using tools such as business requirement documents (BRD)
- Highlights areas of business risk and impact for Technology Team resource allocation, and provide input on software design to support improved processes and standard work
- Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites, and serve as the interface with the delivery stations to drive adoption of changes
- Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes
- Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
- Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization of core process elements to support network growth and scale

About the team
The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth.

We are open to hiring candidates to work out of one of the following locations:

London, GBR


- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience working cross functionally with tech and non-tech teams

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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