E‑Commerce Support Administrator

JobStart Scheme; Randalstown; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail and production company in Northern Ireland is seeking a Customer Support Administrator to manage customer communication and process orders. The role involves handling stock information, website updates, and assisting with office administration. Ideal candidates will possess strong communication skills and a positive customer service approach. The position offers up to 25 hours per week with potential for career development and ongoing employment depending on business growth.

Benefits

Full training provided

Career development support

Responsibilities

• Respond to customer enquiries by email in a timely and professional manner.
• Provide product information, quotations and updates on order status.
• Process incoming orders accurately and maintain up-to-date records.
• Monitor stock levels and liaise with suppliers regarding pricing and delivery.
• Ensure production staff have all necessary materials and details to complete orders.
• Track progress of production and update customers on timelines.
• Update product listings, pricing and content on the company website.
• Upload product images and promotional materials online.
• Assist with general office administration including filing and data entry.
• Support management with reports and documentation as required.

Skills

Strong communication skills for dealing with customers and colleagues

Ability to work effectively as part of a team

Good computer literacy including use of email, websites and online systems

Ability to organise tasks, manage time and maintain accuracy in work

Positive approach to customer service and building customer relationships

Experience using Canva or Adobe Photoshop (or willingness to learn)

Previous experience in a customer service or administration role

Interest in e-commerce, online retail or small business operations

Job description

A retail and production company in Northern Ireland is seeking a Customer Support Administrator to manage customer communication and process orders. The role involves handling stock information, website updates, and assisting with office administration. Ideal candidates will possess strong communication skills and a positive customer service approach. The position offers up to 25 hours per week with potential for career development and ongoing employment depending on business growth.