E-Commerce Platform Specialist

Dyson; Chippenham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology firm in the United Kingdom seeks a Platform Specialist. In this role, you will manage and maintain content across multiple digital platforms. Ideal candidates will have over three years of experience in content management and a passion for delivering high-quality digital experiences. Strong problem-solving skills, project management abilities, and proficiency in content management systems are required. The position offers a comprehensive benefits package and values collaboration on site.

Benefits

Comprehensive financial benefits

Lifestyle benefits

Health benefits

Qualifications

• 3+ years’ experience using one or more CMS platforms.
• Hands-on experience working with global or offshore teams.
• Confidence in managing and delivering projects under shifting timelines.

Responsibilities

• Manage content for new product development, campaigns, and improvements.
• Provide training and support to users globally.
• Collaborate with various teams to create innovative content.

Skills

Content Management Systems

Problem-solving creativity

Project management

Written and verbal communication

Attention to detail

Tools

Salesforce Marketing Cloud

Atlassian Suite (Jira, Confluence)

Microsoft Office

Job description

About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement.

Our Platform Content team brings Dyson’s digital journeys to life across every touchpoint, ensuring that Owners around the world enjoy seamless, high-impact experiences—wherever and whenever they interact with us.

About the role

As a Platform Specialist, you will report to the Platform Lead and serve as a content management expert across Dyson’s digital platforms and channels—including Salesforce Marketing Cloud & Service Cloud, our App, Zoovu, AEM, Hybris, Magento 2, bespoke Dyson content systems, and more.

You will:

• Activate content: Manage, launch, and maintain content for new product development (NPD), campaigns, and improvements across platforms.
• Champion platform expertise: Stay up-to-date on all platform functionalities. Develop clear user guides, and lead training for new and existing users.
• Support and train: Provide guidance and troubleshooting to global teams. Share best practice, create training materials, and handle support queries or tickets (e.g., via Jira).
• Collaborate to create: Work with Marketing, Experience, Business Units, and RDD teams to design, author, and build content that delivers world-class digital experiences.
• Lead content builds: Drive the quality and consistency of content for launches, using the latest CMS features and ensuring content can scale for global delivery.
• Enhance and test: Collaborate on CMS platform enhancements, test new functionality, and support end-user acceptance and business validation testing.
• Enable localisation: Work with cross-functional teams to localise content for markets worldwide ahead of product or campaign launches.
• Maintain quality: Uphold Dyson’s demanding standards by working closely with designers, copywriters, commercial, and market teams on every deliverable.

About you

You will bring:

• 3+ years’ experience using one or more CMS platforms (e.g., Salesforce Marketing/Service Cloud, AEM, Hybris, Magento, Sitecore, SAP CRM)
• Hands-on experience working with and supporting global or offshore teams
• Strong Dyson product knowledge
• Creativity in problem-solving and support content innovation
• Proven ability to manage and deliver multiple projects with shifting timelines
• Confidence leading deliverables and motivating others for exacting content builds
• Proficiency with Microsoft Office; experience with the Atlassian suite (Jira, Confluence) is a plus
• Excellent written and verbal communication skills, with a professional mindset
• Ability to prioritise, with a focus on delivering results
• Self-motivation, proactivity, and a collaborative spirit
• Relentless attention to detail and a commitment to quality

Reward

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.

Working policy

At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.

LI-AC1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.