E-Commerce Performance Specialist

The Stepstone Group; England; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

29 days holiday + bank holidays

Private medical and dental health care

Pension matching 4–5%

Employee Assistance Programme 24/7

Life Assurance

Cycle to work

Hybrid working model (3 days in office

Volunteering days

Dog-friendly office

Job summary

The StepStone Group is looking for an E-Commerce Performance Specialist to help understand and improve the job seeker experience across the UK. You will work across Product, Marketing, Commercial, Pricing and Analytics to analyze candidate behaviour and marketplace performance.

As an individual contributor reporting to the Head of Market Performance, you will create dashboards, share insights, and collaborate with cross-functional teams to drive growth, optimise marketplace health, and support

Qualifications

• Experience in Ecommerce, Consumer Tech, Digital platforms or marketplaces (B2C).
• Ability to interpret complex datasets and derive business insights.
• Experience analysing engagement data (customers, candidates or users).
• Familiarity with metrics like traffic, conversion, acquisition, retention and marketplace health.
• Ability to translate data into commercial outcomes and growth opportunities.
• Experience collaborating with cross-functional teams and stakeholders.
• Proactive, structured approach to problem solving.

Responsibilities

• Monitor Marketplace Performance: Track KPIs across candidate engagement, activity, traffic and outcomes.
• Analyse Candidate Behaviour: Use data to identify patterns and opportunities to improve engagement.
• Generate Insights & Recommendations: Translate data into clear actions for optimisation.
• Create Performance Reporting: Build dashboards and reports showing trends and drivers.
• Collaborate Across Functions: Work with Product, Marketing, Commercial, Pricing and Analytics.
• Support Candidate Growth Initiatives: Contribute insights to improve acquisition and retention.
• Conduct Market & Competitor Analysis: Monitor external trends and opportunities.
• Communicate Performance Drivers: Explain drivers and the impact of initiatives.

Skills

Marketplace experience

Analytical skills

Consumer behaviour understanding

Performance measurement

Commercial mindset

Stakeholder collaboration

Structured problem solving

Tools

BI tools

Data visualization platforms

AI-powered analytics

Job description

Job Description

As a E-Commerce Performance Specialist, you'll help us understand and improve the experience of job seekers across the UK business.

Working at the intersection of Product, Marketing, Commercial, Pricing and Analytics, you'll analyse candidate behaviour, marketplace performance and consumer trends to uncover insights that support growth and improve marketplace health. As an individual contributor, you will report to the Head of Market Performance.

This is an excellent opportunity for someone who enjoys combining analytical thinking with commercial understanding and wants to make a measurable impact in a fast-moving digital business.

What you'll do

• Monitor Marketplace Performance: Track key marketplace KPIs across candidate engagement, application activity, traffic, conversion and customer outcomes.
• Analyse Candidate Behaviour: Use marketplace and consumer data to identify patterns, trends and opportunities to improve candidate engagement.
• Generate Insights & Recommendations: Translate data into clear recommendations that support marketplace optimisation and sustainable growth.
• Create Performance Reporting: Build regular reports and dashboards that provide visibility into marketplace performance and key trends.
• Collaborate Across Functions: Work closely with Product, Marketing, Commercial, Pricing and Analytics teams to better understand marketplace dynamics.
• Support Candidate Growth Initiatives: Contribute insights that help improve candidate acquisition, engagement and retention across our platforms.
• Conduct Market & Competitor Analysis: Monitor external trends, competitor activity and consumer behaviour to identify new opportunities.
• Communicate Performance Drivers: Help stakeholders understand what's driving marketplace performance and measure the impact of improvement initiatives.

Qualifications

What you'll bring

• B2C or Marketplace Experience: Experience working in Ecommerce, Consumer Technology, Digital Subscriptions, Online Platforms, Marketplaces or similar B2C environments.
• Strong Analytical Skills: Ability to interpret complex datasets and uncover meaningful business insights.
• Consumer Behaviour Understanding: Experience analysing customer, candidate or user engagement data.
• Performance Measurement Experience: Familiarity with metrics such as traffic, conversion, acquisition, retention, engagement or marketplace health.
• Commercial Mindset: Ability to connect data insights with commercial outcomes and growth opportunities.
• Stakeholder Collaboration: Experience working effectively with cross-functional teams and business stakeholders.
• Structured Problem Solving: A proactive approach to identifying opportunities and solving business challenges.

Nice to have

• Marketplace Expertise: Experience working in marketplaces, job platforms, classifieds or other two-sided digital businesses.
• Growth & Optimisation Exposure: Familiarity with experimentation, conversion optimisation or growth initiatives.
• Customer Lifecycle Knowledge: Understanding of acquisition, engagement, retention and customer value metrics.
• Advanced Analytics Tools: Experience using BI tools, AI-powered analytics solutions or data visualisation platforms.
• Marketplace Economics Understanding: Exposure to supply-demand dynamics, liquidity metrics or user engagement analysis.

Additional Information

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working from the office)
• Volunteering days
• and you can bring your dog to the office on Mondays and Fridays!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:

• Armed Forces Covenant: Silver Award, Employer Recognition Scheme
• EcoVadis: Bronze Award
• Fertility Friendly Employer, accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
• Stonewall: Gold Award
• Stonewall: Top 100 Workplace Equality Index (85)