E-Commerce Lead - Digital Healthcare

Boots; Nottingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading pharmacy retailer in Nottingham is seeking an E-Commerce Lead for Digital Healthcare to drive online performance and strategy. The candidate will be responsible for growth in Pharmacy and Health Services, working collaboratively across teams. Ideal applicants should have strong digital experience, partner management skills, and a commercial acumen. This is a full-time permanent role based on-site.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Digital experience in driving online Pharmacy and Health Services.
• Skills to manage and prioritize workload effectively.
• Ability to analyse financial and customer metrics.

Responsibilities

• Driving growth within the Pharmacy and Health Services Online.
• Monitoring and driving KPIs for digital performance.
• Cross-functional collaboration with health & digital experts.

Skills

Digital experience

Customer focussed approach

Commercially comfortable

Partner management

Ability to analyse financial metrics

Job description

Job Details

Role: E-Commerce Lead - Digital Healthcare

Contract: Full Time - Permanent

Workplace: On-site

Location: Nottingham Support Office - NG90

Closing date: 31st October 2025

Recruitment Partner: Matthew Nelligan

Contact email: Matthew Nelligan

About the role

This is an exciting opportunity to join the Digital Healthcare team, at a time of expansion and transformation. Reporting to the E-commerce Manager, the E- Commerce Lead for Digital Healthcare plays a crucial role in driving market-beating performance within our Pharmacy and Health Services business. The role will work across a wider Digital Healthcare team to effectively build the Pharmacy and Health Services plan online.

Responsibilities

• Driving growth within the Pharmacy and Health Services Online and on the App.
• Monitoring and driving KPI's to deliver overall digital Pharmacy and Health Services performance.
• Cross functional working as part of a matrixed team of health & digital experts.
• Comfortable in landing daily activities including the optimising of customer journeys, SEO, content, marketing, and other online levers.
• Lead salesplan asset planning and creation for pharmacy and services.
• Creation of weekly and monthly reports, to understand performance and opportunities.
• Engage, manage, and influencing multiple company partners across varying departments.
• As part of medium- and long-term transformation plans, visualise, create and explain the customer experience, making recommendations to Pharmacy, Health Services and Digital Leadership teams and supporting the development of the future roadmap.
• Strategic data analysis of KPIs to inform decision-making of new plans and launches, whilst ensuring transformation projects have landed successfully against KPIs.
• Analyse market trends using internal and external tools to review how Boots measures against its competitors, creating an action plan to win back market share.
• Support the management of the Digital Healthcare P&L.

What you'll need to have

• Digital experience, with a customer focussed approach and ability to drive Pharmacy and Health Services Online and on the App.
• To effectively manage and prioritise workload requests (ranging from ad hoc to long term) in order to deliver new projects and updates on time and to brief.
• Comfortable commercially; able to analyse financial and customer metrics; use data and insight to increase performance.
• Willing to think differently and adapt approach to achieve new successes within a tough, but exciting competitive landscape.
• Excellent partner management - the ability to engage, influence and hold to account the team, peers and partners.
• Ability to create launch plans and decision making to optimise the online customer experience.

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
• We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If Successful, Matthew will be in touch on next steps and to go through the process. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.