E-commerce Executive

Neve Jewels Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury jewellery company in Greater London is seeking an E-commerce Executive (Maternity Cover) to execute its online trading strategy. The role involves tracking performance metrics, conducting market analysis, and collaborating with cross-functional teams to enhance site performance and drive online sales. Candidates should have proven ecommerce management experience, proficiency in Google Analytics, and strong analytical skills. This position offers an opportunity to contribute to the growth of a prestigious brand in the online market.

Qualifications

• Proven experience in ecommerce management, ideally within fashion, jewellery, or luxury goods.
• Experience with CMS and ecommerce platforms (e.g., Shopify, Magento, or similar).
• Excellent organisational skills and attention to detail.
• Strong analytical mindset with the ability to interpret data and drive performance improvements.

Responsibilities

• Track and report on key metrics such as revenue, traffic, users, COA, and AOV.
• Use Google Analytics 4 (GA4) to monitor site performance and campaign impact.
• Upload blog and content updates to the website.
• Track the performance of promotional campaigns and product launches.

Skills

Ecommerce management

Google Analytics

SEO principles

PPC principles

Analytical skills

Tools

Shopify

Magento

SEMrush

Job description

Overview

Reporting to the Global E-commerce Manager, the E-commerce Executive (Maternity Cover) will play a key role in executing our online trading strategy and analysing performance to drive growth. You'll collaborate closely with teams across marketing, merchandising, design, and DevOps to optimise site performance, enhance the customer journey, and increase online sales.

Responsibilities

• Track and report on key metrics such as revenue, traffic, users, COA, and AOV
• Analyse category-level performance to identify trends and opportunities
• Compile and present monthly KPI reports for core regions
• Identify top sellers and maximise their visibility

Web Analytics & User Behaviour

• Use Google Analytics 4 (GA4) to monitor site performance and campaign impact
• Review Hotjar session recordings to identify UX issues or drop-off points
• Conduct path exploration and funnel analysis to support conversion improvements

Website Content & Testing

• Upload blog and content updates to the website
• Perform regular QA and functionality testing (including checkout)
• Support A/B testing setup and monitor experiment performance

Promotions & Campaign Analysis

• Track the performance of promotional campaigns, product launches, and seasonal events
• Provide insights and data support during key trading periods

Competitor & Market Review

• Conduct monthly reviews of competitor activity, site experience, and promotional strategies
• Identify opportunities for differentiation or market alignment

PPC, SEO & Keyword Insights

• Collaborate with the PPC team to align campaign performance with trading goals
• Flag low COA opportunities and underperforming categories
• Partner with the SEO team to analyse traffic or revenue drops
• Use SEMrush (or similar tools) to monitor keyword rankings and competitor positioning

Qualifications

• Proven experience in ecommerce management, ideally within fashion, jewellery, or luxury goods
• Experience with CMS and ecommerce platforms (e.g., Shopify, Magento, or similar)
• Proficient in Google Analytics, with a solid understanding of SEO and PPC principles
• Excellent organisational skills and attention to detail
• Strong analytical mindset with the ability to interpret data and drive performance improvements

About Diamonds Factory

Diamonds Factory is a renowned luxury jeweller celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we deliver high‑quality pieces that resonate with our sophisticated clientele.

At Diamonds Factory, you'll be part of a passionate team shaping the future of luxury jewellery online. You'll have the opportunity to work across multiple global markets, develop your digital expertise, and contribute to meaningful growth projects.