E-Commerce & Customer Support Assistant

Tagged Resources; Greater Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading online fashion business in Greater Manchester is hiring an E-Commerce & Customer Support Assistant to manage online platforms and customer interactions. This role requires strong communication skills, basic photography skills, and familiarity with e-commerce platforms. You will contribute to product management, maintain listings, and ensure customer satisfaction through effective support.

Qualifications

• Familiarity with platforms like Amazon, eBay, Shopify, or WooCommerce.
• Comfortable using WhatsApp and email.
• Experience in e-commerce or customer service is a plus.

Responsibilities

• Upload and update product listings on different platforms.
• Respond to customer queries via WhatsApp and email.
• Take clear and attractive photos of products.

Skills

Familiarity with e-commerce platforms

Strong communication skills

Basic photography skills

Organizational skills

Basic knowledge of SEO

Tools

Canva

Photoshop

Inventory management systems

Job description

We are recruiting for a proactive, tech‑savvy E‑Commerce & Customer Support Assistant to work as part of the IT department for an Online Fashion business.

The successful applicant will assist with the management and maintenance of online selling platforms, including the website, Amazon, eBay, and others. The E‑Commerce & Customer Support Assistant will also handle daily customer interactions (including via WhatsApp), share product images and updates, and support the business by capturing high‑quality photos of products.

Key Responsibilities

E‑Commerce & Website Management

• Upload and update product listings on the company website, Amazon, eBay, and other platforms.
• Monitor online orders and ensure timely processing and dispatch.
• Keep product descriptions, prices, and stock levels accurate and up to date.
• Monitor and optimize listings for best visibility and performance.

Customer Interaction & Support

• Respond to customer queries via WhatsApp, email, and other communication channels in a timely and professional manner.
• Send product pictures and order updates to customers as needed.
• Handle customer complaints or returns politely and efficiently.

Product Photography

• Take clear and attractive photos of products for online listings and marketing.
• Edit and resize images to fit platform requirements if needed.
• Maintain an organized archive of product photos.

Marketing & Promotions

• Assist in posting promotions, offers, and product highlights on social media and messaging apps.
• Share new arrivals or special deals with customers via WhatsApp broadcast or other platforms.

Requirements

• Familiarity with platforms like Amazon, eBay, Shopify, or WooCommerce.
• Strong communication skills (written and verbal).
• Basic photography skills – using a smartphone or camera to take clear product photos.
• Comfortable using WhatsApp, email, and possibly simple photo editing tools.
• Organized, reliable, and able to work independently.
• Basic knowledge of SEO or digital marketing.
• Ability to use Canva, Photoshop, or similar tools for simple image editing.
• Experience with inventory management systems or order fulfillment software.
• Experience in e‑commerce, customer service, or digital sales is a plus.

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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.