E-Commerce & Customer Experience Specialist

Pets Corner UK; Crawley; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading pet supply retailer in Crawley seeks a motivated individual for their E-commerce & Customer Service team. The role involves providing exceptional customer service, managing online product listings, and engaging with customers through social media. Ideal candidates will have a strong background in customer service, excellent organizational skills, and a passion for pets. This position is office-based with working hours from 9 am to 6 pm, Monday to Friday.

Qualifications

• Professional and courteous email and telephone manner required.
• Experience in customer service or e-commerce role preferred.
• Strong organization skills to meet deadlines.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Take ownership of customer complaints and resolve issues.
• Manage social media engagement and respond to customer feedback.
• Create and upload product listings to e-commerce platforms.

Skills

Customer service experience

Time management

Attention to detail

Visual creativity

Studio photography skills

Job description

A leading pet supply retailer in Crawley seeks a motivated individual for their E-commerce & Customer Service team. The role involves providing exceptional customer service, managing online product listings, and engaging with customers through social media. Ideal candidates will have a strong background in customer service, excellent organizational skills, and a passion for pets. This position is office-based with working hours from 9 am to 6 pm, Monday to Friday.