E‑Commerce Customer Care & Admin Specialist

Margaret Howell; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A fashion company based in Greater London is seeking a Customer Service & E-Commerce Assistant who will serve as the primary contact for customer enquiries via phone, email, and live chat. This role requires excellent communication and time management skills, with a strong interest in fashion. Responsibilities include monitoring service enquiries and liaising with the dispatch team to resolve issues. The position offers generous perks including holidays, clothing allowance, and personal development opportunities.

Benefits

5 weeks holiday plus bank holidays

Generous clothing allowance

Significant staff discount

Life insurance

Contributory pension scheme

Cycle to work scheme

Birthday day off

Qualifications

• Minimum of 1 year's experience in a customer-facing role in e-commerce.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills.

Responsibilities

• Respond to customer enquiries over phone, email, and live chat.
• Monitor customer service enquiries and generate KPI reports.
• Liaise with the dispatch team to resolve stock issues.

Skills

Excellent communication skills

Numerical skills

Proficient with Outlook

Proficient with Excel

Time management skills

Attention to detail

Proactive attitude

Team player

Interest in fashion and design

Tools

Shopify

Gorgias

Zendesk

Job description

A fashion company based in Greater London is seeking a Customer Service & E-Commerce Assistant who will serve as the primary contact for customer enquiries via phone, email, and live chat. This role requires excellent communication and time management skills, with a strong interest in fashion. Responsibilities include monitoring service enquiries and liaising with the dispatch team to resolve issues. The position offers generous perks including holidays, clothing allowance, and personal development opportunities.