E-Commerce Assistant

N Brown; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fashion retailer in the UK seeks a motivated Ecommerce Assistant to execute retail trade plans, improve online user experience, and support demand analysis. Ideal candidates will have strong analytical and communication skills, an ability to multitask in a fast-paced environment, and proficiency in MS Excel. This role offers competitive benefits and the opportunity to grow within a diverse and inclusive culture.

Benefits

24 days holiday plus bank holidays

Annual bonus scheme

Enhanced maternity and adoption leave

Company pension with up to 8% contribution

Mental Health support services

Colleague discount across all brands

Life Assurance and Private Medical Insurance

Paid volunteer time

Qualifications

• Experience in a similar role or relevant degree required.
• Ability to work in a fast-paced environment with competing deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Execute retail trade plan to meet website demand targets.
• Ensure website/app are free of snags and improve user experience.
• Support analysis of online demand and conversion metrics.

Skills

Analytical skills

Communication skills

Teamwork

Curiosity about ecommerce

Ability to multitask

Attention to detail

MS Excel proficiency

Education

Relevant degree or experience in a similar role

Job description

Job Responsibilities

• Execution of the retail trade plan to contribute to the delivery of the demand targets for the website/app and product categories.
• Support in briefing and signing off creative to deliver the retail trade plan for the website/app home page and other promotional pages and campaigns.
• Proactively ensure that the website/app are free of snags and issues, making suggestions for improved user experience and drive process to prevent issues.
• Support in the analysis of the online demand and conversion activity and metrics, including completion of all required weekly and adhoc reports.
• Supporting the Ecommerce Executive and working cross-functionally with the Digital, Optimisation and CRM teams to ensure that objectives are being met and conversion opportunities are being optimised.
• Assist with the implementation of the category product plans and activity, working closely with the Buying & Merchandising teams.
• Execute ad-hoc requests to ensure service messages are up to date on site/app.

Qualifications

• Experience in a similar role or a graduate with a relevant degree
• Able to work in a fast-paced environment, multitask, work to deadlines and reprioritise where necessary
• Good analytical skills
• Excellent written and verbal communication skills, and great attention to detail
• Ability to work collaboratively
• Excellent team player, enthusiastic attitude and willingness to learn.
• Is curious about the world of ecommerce, demonstrating knowledge of the customer, the market, technology and competition
• Good working knowledge of MS Excel

About

At N Brown, we're committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by 'championing inclusion, we'll become the most loved and trusted fashion retailer'. Diversity, Equity, and Inclusion are, therefore, at the heart of our culture. We're a forward-thinking digital retailer with a financial services proposition to be proud of. We're customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We're experienced, with over 160 years of trading under our belt. We're inclusive, as we believe in fashion without boundaries; and we're sustainable, striving to make as little impact on the planet as possible.

Back To Results Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don't believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we've been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we're moving forward together, embracing innovation and new technology, to continue to delight our customers. Working here you'll explore everything the world of digital retail has to offer - asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you've got the perfect place to show your skills and learn new ones. It's fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers' lives. We are proud to be N Brown.

Benefits

• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Access to Apricity, a self-funding IVF benefit at a reduced rate
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice