E-Commerce Assistant

IED; Greater London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A fashion brand based in London is seeking an E-Commerce Assistant to support their online store operations. Responsibilities include managing product information on Shopify, ensuring inventory accuracy, and coordinating with internal teams and warehouses. The ideal candidate has over a year of experience in e-commerce or retail, is detail-oriented, and has strong problem-solving skills. This is primarily a remote role with occasional travel to Istanbul.

Qualifications

• 1+ year experience in an e-commerce, operations, or retail coordination role.
• Strong working knowledge of e-commerce platforms and familiarity with ERP systems.
• Comfortable navigating digital tools.

Responsibilities

• Upload and maintain product information on Shopify.
• Ensure product content reflects brand tone and standards.
• Monitor stock levels and ensure accurate syncing.
• Process and follow up on online orders and customer inquiries.
• Assist in compiling e-commerce performance reports.
• Coordinate with the warehouse and production teams.
• Assist in implementing seasonal updates and promotions.
• Identify and troubleshoot errors across platforms.

Skills

E-commerce platform expertise

Organizational skills

Problem-solving skills

Detail-oriented

Collaboration skills

Fluent in English

Tools

Shopify

ERP systems

Excel

Job description

Nackiyé is an Istanbul-based independent fashion brand, with

modern womenswear created under a Mediterranean influence. Inspiration is taken

from Istanbul’s layered history and the laid‑back rhythm of the Mediterranean.

Designed with a strong focus on quality, the brand is positioned within the

high‑end segment, where attention to detail, refined construction, and

timelessness are valued over trend. Every piece is carefully developed through

collaboration with experienced makers, using well‑sourced materials and thoughtful

construction. Fashion is believed to be something personal, lasting, and

connected to a sense of place. The is kept small, creative, and hands‑on.

As international growth continues, the London team is being expanded, and new

opportunities are being created for collaboration, creativity, and shared

ownership in how the brand evolves.

The Role

As an E‑Commerce Assistant, you’ll support the smooth

operation of Nackiyé’s online store—working across Shopify, ERP, and internal

teams to ensure that the customer experience, inventory accuracy, and product

data are all managed to a high standard. This is a hands‑on role for someone

detail‑oriented, curious, and confident with digital systems.

Responsibilities

Upload and maintain product information, imagery, and

pricing on Shopify

Ensure all product content reflects brand tone and

standards, coordinating with the design and marketing teams for accuracy and

consistency

Monitor stock levels and ensure accurate syncing between

Shopify and ERP

Process and follow up on online orders, returns, and

customer inquiries

• Assist in compiling e‑commerce performance reports

Coordinate with the warehouse and production teams for

product availability and delivery updates

Assist in implementing seasonal updates, campaigns, and

promotions on the website

Identify and troubleshoot errors or inconsistencies across

platforms

Provide general administrative support related to e‑commerce

workflows

Track and analyze return reasons, customer feedback, and

conversion performance to help identify patterns or areas of improvement

Assist with uploading translations or multiple

currencies / languages

Requirements

1+ year experience in an e‑commerce, operations, or retail

coordination role (internships included)

Strong working knowledge of e‑commerce platforms and

familiarity with ERP systems

Comfortable navigating digital tools (Excel / Sheets, Shopify

reports, file management)

Detail‑oriented with strong organizational and

problem‑solving skills

• Proactive, hands‑on, and collaborative mindset
• Fluent in English (written and spoken)

Please note that the company’s registered office is located in London.This role is primarily remote, with occasional travel to Istanbul for short stays.