E-COMMERCE ACCOUNT MANAGER - OCADO

SC Johnson Lifestyle Brands; Frimley; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Learning programme

Free breakfast & snacks

25 days holiday

Pension

Life cover

Health Insurance

Volunteering days

Season ticket loan

Wellness days

Job summary

SC Johnson Lifestyle Brands in Frimley seeks a Superstar Ecommerce Account Manager to lead the Ocado partnership and drive growth across online channels. You will own the account strategy, coordinate with UK Sales and Head of eCommerce, and translate plans into action.

The role offers flexible hours, weekly remote work, and a comprehensive benefits package including pension, health insurance, and a learning programme.

Qualifications

• Experience in ecommerce and/or managing a retailer.
• Proven ability to build winning sales plans and negotiate annual business plans.
• Strong relationship skills, internally and externally, with experience handling P&L.

Responsibilities

• Define customer strategy and convert it into a plan to win with the customer.
• Agree and execute yearly sales / in-store plans (JBPs) to deliver sales and margin.
• Forecast and report accurately on financials and demand; manage NAM admin.
• Collaborate with the UK Sales team and Head of eCommerce to align on priorities.

Skills

Ecommerce management

Retail partner management

Sales planning

P&L management

Job description

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®,Babyganics® andEcover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

E-COMMERCE ACCOUNT MANAGER - OCADO

Location: Frimley

Contract type: Permanent

People Leader: Head of eCommerce EU

Function: Sales

Remote work is available once per week for eligible employees.

What’s in it for you?

• Competitive pay & benefits
• Flexible working hours + compressed week hours (1/2 day off on Fridays)
• ‘Build your own’ learning programme
• Free breakfast & snacks
• 25 days annual holiday + additional days after service
• Pension, Life cover & Health Insurance & income protection
• Volunteering days
• Season ticket loan
• Wellness days

Overview:

We are looking for a superstar eCommerce Account Manager to manage one of our biggest online partners, Ocado, as well as help grow our quick commerce business. You will be part of the UK Sales team and report to the Head of eCommerce based in Frimley.

Responsibilities:

• Pursue ambitious growth opportunities in your customers. Define a customer strategy and convert it into a plan that helps you win. Bang the drum and rally the troops behind your customer and your plans. Proactively share updates and inspire the wider LSB business on your customer’s strategy, performance, risks and opportunities.
• Agree & execute yearly sales / in-store plans (JBPs) with customers to deliver sales, profit & return on investment. Be resourceful & employ innovative solutions to deliver value, gross margin & listings targets for your customers. Manage trade terms, agreements, price increases & promotional plans. Develop sustainable commercial solutions to solve issues before they become issues.
• Over deliver on all account management basics. This includes accurate and timely financial and demand forecasting, performance tracking and reporting and being all over your NAM-admin.
• Live the values of LSB. Collaborate closely with other members of the team to set an envied culture and ways of working aligned with the company values and behaviours.
• Contribute to the wider sales team, share best practice, learnings and ideas and collaborate with others to help contribute to team goals and ambitions.

Experience you’ll bring:

• You’ll be someone with great eCommerce experience and/or managing a retailer.
• You have built winning sales plans and negotiated annual business plans.
• You’ll be brilliant at building and fostering relationships, both internally and externally.
• You’ll be comfortable managing a P&L end-to-end and knowing which levers to pull.

Behaviors you’ll need:

• You’ll be comfortable in the world of eCommerce and understand what makes online work.
• You’ll love devising the right plans for your customer and brand and be confident in coming up with the right solutions yourself…and then implementing them.
• You won’t be afraid to knock on the big door and chase down stretching growth targets.
• You’ll be great at building relationships and establishing great ways of working with your customers.
• You’re resilient and confident, with great influencing and negotiating skills.
• You’re naturally organised and good at keeping on top of the administrative side of the role.
• You’ll inspire your customers with amazing storytelling, living and breathing our brands and using market data to drive the growth of our brands.
• You’re a self‑starter who’s not afraid to get your hands dirty and win fast.

About us:

We are the people behind method + Ecover. We’ve always done things differently – we’re fearless thinkers, mad scientists and adventurous designers who believe that making soap leads to brave ideas, bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner, greener, more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all.

Let’s get one thing straight – you’re not coming here to just sell soap, or cleaning products. You’re joining us to move the hearts, souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression, a gesture of rebellion, and, yes, an escape from the normal. We take cleaning seriously – but not ourselves.

Alongside our friends Mrs. Meyer’s clean day and babyganics in the US, we are collectively known as Lifestyle Brands and are part of the SC Johnson family.

Inclusion & Diversity

We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.

Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

We are happy to adjust our hiring process to ensure we are accessible to everyone – please let us know what we can do to support you!

Better Together

At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.