Dynamics NAV / BC Support Consultant - Remote - UK BASED

Pearson Carter; Newcastle upon Tyne; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A prominent consultancy firm in Newcastle upon Tyne is seeking an experienced support consultant to address NAV/BC support queries and manage customer relationships effectively. The role requires deep knowledge of Microsoft Dynamics and exceptional communication skills. Key benefits include 25 days of annual leave, a company bonus scheme, and a contributory pension scheme. This role involves hybrid work and focuses on continuous improvement in service delivery.

Benefits

25 days annual leave

Company bonus scheme

Healthcare and cash plan

Discounted gym membership

Enhanced Maternity and Paternity pay

Qualifications

• Knowledge of Microsoft Partner experience is preferred.
• Experience with Jet and Continia implementations.
• Analytical skills with a pro-active approach to work.

Responsibilities

• Responding to and resolving NAV/BC support queries.
• Call management and prioritisation to meet SLAs.
• Work in a hybrid capacity to deliver consultancy.

Skills

Good experience working on Microsoft Dynamics NAV/BC

Excellent verbal & written communication skills

Ability to determine root cause, propose solutions

Excellent telephone manner

Customer and service focused

Education

MB-800 certification

Accounting qualifications or background

Tools

Microsoft SQL Server

Remote access software

Spindle, Jet Reports, Continia Document Capture

Job description

Job responsibilities will include, but are not limited to;

• Responding to and resolving NAV/BC support queries via telephone, email and remote access
• Responding to telephone calls or emails from customers on the support helpdesk to work towards resolving cases
• Call management and prioritisation, ensuring service level agreements (SLA’s) are met
• Problem analysis and data investigation
• Attendance at handover meetings with the project team to assist with a smooth transition to support
• Keeping up to date with latest software
• Promoting continuous improvement and best practice within the department helping our client increase the number of recommendations for new business
• Work in a hybrid capacity to deliver consultancy in ISV Installs for Jet/Continia
• Able to project manage and deliver CaaS Wave Releases as per the Microsoft schedule
• You will also be expected to carry out any reasonable duties which may be requested from time‑to‑time
• Always work in accordance with legislative requirements and company policy and procedures

Knowledge, Skills & Experience;

• MB-800 certification would be a distinct advantage
• Accounting qualifications or background preferred
• Microsoft Partner experience is preferred
• Good experience working on Microsoft Dynamics NAV/BC is essential
• Implementation experience of Jet and Continia is preferred
• Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler or/and Zetadocs
• Experience with remote access software and associated technologies essential
• Customer and service focused
• Excellent telephone manner
• Good attention to detail and analytical skills with a confident pro‑active approach to work
• Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes
• Excellent verbal & written communication skills
• Knowledge of Microsoft SQL Server and Maintenance plans

Benefits;

• 25 days annual leave publicholidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Employee discounts
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Employee recognition scheme
• Eyecare vouchers
• Discounted gym membership
• Long service rewards