Dynamics 365 Support Analyst

Renishaw PLC; Gloucester; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A technology company in Wotton-under-Edge is looking for a Second Line D365 Support Analyst to join their applications support team. The role entails supporting Microsoft Dynamics 365 solutions, managing support requests, and collaborating with the Level 1 support team. Candidates should have experience with Customer Engagement or Finance and Operations, along with strong communication skills. A hybrid work model offers flexibility, along with a comprehensive benefits package.

Benefits

9% non-contributory pension

Discretionary annual bonus

Subsidised onsite restaurants

Free parking

25 days holiday plus bank holidays

Health Cash Plan

Qualifications

• Experience in supporting Dynamics 365 solutions in Customer Engagement or Finance and Operations.
• Ability to manage multiple support requests simultaneously.
• Experience in following existing and authoring new procedures.

Responsibilities

• Evaluate incidents to determine root cause and apply system changes.
• Analyse and develop solutions for system change requests.
• Assist the Level 1 support team when needed.

Skills

Experience as a support analyst

Exceptional communication and interpersonal abilities

Ability to multi-task

Solid understanding of CRM or ERP concepts

Comfortable with ITSM systems

Tools

Microsoft Dynamics 365 certifications

SQL/Azure SQL knowledge

Knowledge of Power Platform

Job description

Salary 35,000 - 40,000 depending on experience
Location Wotton-under-Edge, Gloucestershire
Hybrid 2 days/week on site (please note, no public transport available)

Renishaw are undertaking an ambitious project to deploy Microsoft Dynamics 365 throughout the global subsidiary network, and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team.

You will have commercial experience of supporting Dynamics 365 solutions in either Customer Engagement or Finance and Operations.

You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment.

Please note: this role is a hybrid based role with 2/3 days/week onsite. Having personal transport is a necessity as public transport cannot be relied on due to our location.

Responsibilities

• Evaluate allocated incidents to determine root cause and apply appropriate system configuration or code changes where needed.
• Analyse and develop solutions for minor system change requests.
• Assist, when needed, the Level 1 support team.
• Follow existing and author new procedures as needed.
• Use ITSM tool to track and update tickets.

Key requirements

• Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations
• Microsoft Dynamics 365 certifications are desirable.
• Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities.
• Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• Comfortable with Information Technology Service Management (ITSM) systems and processes.
• Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers.

Desirable requirements

• SQL/Azure SQL knowledge.
• Knowledge of Power Platform, including Power BI, and Azure infrastructure and technologies.
• Appreciation of Information Technology Infrastructure Library (ITIL).

Benefits

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres. (not available at all sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.