Dynamics 365 Support Analyst

Migrant Help; Dover; Remote; GBP 33,000 - 39,000; Full time

Job summary

A charitable organization in the UK is looking for a Dynamics 365 Support Analyst to provide technical support and improve system usage. The role involves liaising with users, troubleshooting issues, and managing support tickets. Ideal candidates will have experience in support roles and excellent analytical skills. This position offers a competitive salary and numerous benefits, including work-life balance and a pension scheme.

Benefits

Enhanced family-friendly provisions

Increased annual leave

Wellbeing support

Non-contributory pension scheme

Qualifications

• Proven experience providing 2nd/3rd line support for Dynamics 365 applications.
• Experience engaging with users and stakeholders to gather requirements.
• Ability to manage multiple support tickets in a fast-paced environment.

Responsibilities

• Provide 2nd and 3rd line support for Dynamics 365 applications.
• Diagnose system issues with logical problem-solving.
• Manage support tickets via the ACG portal.

Skills

2nd/3rd line support for Dynamics 365

Analytical skills

Problem-solving skills

User engagement

Ticket management

Job description

About Migrant Help

Migrant Help has an exciting opportunity to recruit a Dynamics 365 Support Analyst to join our Technology and Transformation team. In return, you will receive a competitive salary of £39,000 per annum.

Location: Homebased

The Dynamics 365 Support Analyst Role

Part of the Technology and Transformation team, the Dynamics 365 Support Analyst is a new and exciting role at Migrant Help. You will act as a key link between business users, internal technology teams, and external support providers. This role ensures Dynamics 365 and Power Platform solutions are effectively supported and aligned with operational needs. Internally, the analyst works closely with business units to understand their use of Dynamics 365 applications, troubleshoot issues, and identify opportunities for improvement. Externally, the role involves managing support tickets and liaising with third-parties to ensure timely and effective resolutions.

If you are an excellent problem solver with the ability to optimise system usage within an organisation, and are looking for an exciting role that makes a difference, we'd love to hear from you!

Key Responsibilities

• Provide 2nd and 3rd line support for Dynamics 365 applications, resolving user issues and escalating where necessary.
• Troubleshoot and diagnose system issues with minimal documentation, using logical problem-solving and user engagement.
• Liaise with users and stakeholders to gather information, clarify issues, and communicate resolutions effectively.
• Perform basic configuration and system administration tasks within Dynamics 365 and the Power Platform.
• Manage support tickets via the ACG portal, ensuring timely updates and resolution tracking.
• Determine whether issues can be resolved internally or require escalation to third-party support.

Experience and Skills

• Proven experience providing 2nd/3rd line support for Dynamics 365 applications in an end-user environment.
• Experience engaging with users and stakeholders to gather requirements and communicate resolutions.
• Excellent analytical and problem-solving skills, particularly in diagnosing system issues and identifying root causes.
• Ability to manage multiple support tickets and prioritise effectively in a fast-paced environment.

Safeguarding and Vetting

Migrant Help is committed to safeguarding those we provide a service to. Applicants will undergo strict vetting procedures throughout the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check and a Counter Terrorism Check (CTC). Therefore applicants must:

• Be able to provide a valid passport (e.g., 10 year full British passport, EU or non-EU passport with indefinite leave to remain).
• Be able to provide continuous UK address history for the previous 5 years.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Benefits

• Our working week is 35 hours with flexibility and work-life balance.
• Enhanced family-friendly provisions.
• Employees will gain an extra day of annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave.
• Access to Perkbox, an employee rewards and benefits platform with thousands of deals and discounts, wellbeing support and other benefits.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme; Migrant Help pays 8% of the employee salary into the pension scheme.

Closing Date: 21 November 2025

If you are interested in becoming our new Dynamics 365 Support Analyst, please click 'APPLY' today. We look forward to hearing from you!

Please note this vacancy may close early depending on applications received.