Dynamics 365 Solution Architect

KPMG International Cooperative; Bristol; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading consulting firm in the UK is seeking a Senior Dynamics 365 Solution Architect - Contact Center to lead the D365 practice. The successful candidate will have extensive experience in Microsoft Dynamics 365 Customer Service, strong collaboration skills, and a proven record in large scale Contact Center implementations. This role involves designing solutions, driving team performance, and engaging with clients to secure business. Competitive compensation and opportunities for professional development are provided.

Qualifications

• Experience with Microsoft Dynamics 365 Customer Service & Contact Center in a Lead Consulting role.
• Experience of large scale Contact Center implementations.

Responsibilities

• Building and leading the D365 Contact Center practice.
• Designing and implementing solutions for Contact Center.
• Driving collaboration across the Contact Center internal community.
• Supporting pre-sales and key client engagements.

Skills

Deep and broad knowledge of Contact Center

Extensive consulting skills

Business Process knowledge

Broad understanding of software delivery

Excellent soft skills and leadership qualities

Ability to work independently and as part of a team

Pre-sales experience in Microsoft Dynamics 365 Customer Service & Contact Center

Excellent presentation and demonstration skills

Education

Relevant certifications in Dynamics 365 or related technologies

Job description

Responsibilities

• Building and leading the D365 Contact Center practice, developing the team to enable the delivery of our long term business strategy
  Be a champion for the D365 Contact Center Platform
  Have an exceptional understanding of Dynamics 365 Contact Center capabilities and the wider Contact Center market
  Driving collaboration across the Contact Center internal community
  Building the eminence of KPMG Microsoft Business Solutions within the marketplace
  Developing a high performance culture within the D365 Contact Center practice
  Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
  Meet and exceed customer expectations of business knowledge, skills and behaviour.
• We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (Contact Center) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes. The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & Contact Center area. They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams.
• They will be passionate about developing a strong community ethic within the team and driving a high performance culture. They will have strong collaboration skills and be comfortable working as part of a global team.
• Deep and broad knowledge of Contact Center in general and Microsoft Dynamics 365 Customer Service & Contact Center
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies, Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
• Experience with Microsoft Dynamics 365 Customer Service & Contact Center in a Lead Consulting role
• Experience of large scale Contact Center implementations
• Pre-sales experience in Microsoft Dynamics 365 Customer Service & Contact Center
• Excellent presentation and demonstration skills