Dynamics 365 IT Systems Support Analyst

Nigel Frank International; England; On-site; GBP 30,000 - 36,000; Full time

Job summary

A reputable multi-national manufacturer in the UK is looking for an IT Systems Support Analyst to enhance their established IT support team. This role involves providing 1st/2nd line support for various IT systems, ensuring timely resolution of support tickets, and assisting in project-related tasks. The ideal candidate will have experience with ERP/CRM systems, particularly Microsoft Dynamics 365. A competitive salary of up to £36,000 and attractive benefits are offered along with growth opportunities.

Benefits

Competitive salary

Attractive company benefits package

Certified training and development opportunities

Qualifications

• Proven experience supporting ERP or CRM business systems.
• Experience in IT infrastructure support.
• 1st/2nd line troubleshooting skills.

Responsibilities

• Troubleshoot 1st/2nd line support issues.
• Ensure support tickets are resolved timely.
• Assist in project-related tasks.
• Provide excellent support service to users.

Skills

Supporting ERP or CRM business systems (preferably Microsoft Dynamics 365)

Wider IT infrastructure support experience (M365, Windows, AD)

1st/2nd line support skills

Basic user training on system features

Confident communication skills

Job description

A reputable multi-national manufacturer in the UK is looking for an IT Systems Support Analyst to enhance their established IT support team. This role involves providing 1st/2nd line support for various IT systems, ensuring timely resolution of support tickets, and assisting in project-related tasks. The ideal candidate will have experience with ERP/CRM systems, particularly Microsoft Dynamics 365. A competitive salary of up to £36,000 and attractive benefits are offered along with growth opportunities.