Dynamics 365 (CE) Functional Consultant

Harvey Nash IT Recruitment UK; Burton upon Trent; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading IT recruitment firm seeks a Dynamics 365 Customer Engagement Functional Consultant for a hybrid role based in Burton upon Trent. The successful candidate will have strong expertise in customer service solutions and Experience with Dynamics 365 CE. Responsibilities include leading functional design and deployment of modules and enhancing customer experience with advanced tools. The salary can reach up to £65,000 per year, making it a lucrative opportunity for skilled professionals.

Qualifications

• Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects.
• Skilled in implementing Email, Live Chat, Voice, and ACS within D365 CE Omnichannel.
• Good understanding of ALM and DevOps best practices.

Responsibilities

• Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features.
• Enhance customer experience by integrating advanced communication tools.
• Produce clear documentation and functional designs.

Skills

Dynamics 365 CE Experience

Customer Service Workspace

Omnichannel

Customer Service

Teams Telephony integration

Stakeholder management

Power Apps

Power Automate

Job description

Dynamics 365 Customer Engagement (CE) Functional Consultant - Burton

Hybrid working - 2/3 days per week onsite

Salary up to £65,000

Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony implementation. Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features.

Key skills and responsibilities,

• Dynamics 365 CE Experience
• Experienced D365 CE Functional Consultant, specialising in Customer Service
• Strong expertise in Customer Service Workspace, Omnichannel, and Contact Centre solutions
• Skilled in implementing Email, Live Chat, Voice, and ACS within D365 CE Omnichannel
• Proven integration of Teams Telephony with Dynamics 365
• Knowledgeable about contact centre tech and telephony systems
• Solid grasp of Power Platform, including Power Apps and Power Automate
• Excellent stakeholder management and communication abilities
• Capable of producing clear documentation and functional designs
• Good understanding of ALM and DevOps best practices

Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Harvey Nash for review

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