Dynamics 365 Business Analyst - GBP65k - Home Based

Nigel Franks International; United Kingdom; Remote; GBP 55,000 - 65,000; Full time

Job summary

A leading technology recruitment agency is seeking an experienced Business Analyst to implement Dynamics 365 CE within the charitable sector. The role is home based with a competitive salary of up to £65,000 and excellent benefits. The ideal candidate has a proven track record in Dynamics CRM and strong communication skills. Enjoy the opportunity to work on greenfield projects in a stable and collaborative environment.

Benefits

Competitive salary

Excellent benefits package

Professional development opportunities

Team events and great culture

Qualifications

• Proven track record implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement (CE).
• Experience with end-to-end CE/CRM implementation cycle, from analysis to go-live.
• Charitable sector project experience preferred.

Responsibilities

• Conduct business process analysis and requirement gathering.
• Map processes, conduct workshops, and create user stories.
• Develop functional design documentation.
• Involve in installation, testing, and key user training.
• Analyze process/system improvements with existing customers.

Skills

Microsoft Dynamics CRM implementation

End to end CE/CRM implementation cycle skills

Non-profit/charitable sector project experience

Confident communication skills

Job description

Dynamics CRM/ 365 CE Business Analyst - £65k - Home Based

I am actively seeking an experienced Business Analyst, with experience implementing Dynamics 365 CE/Dynamics CRM within the charitable sector, for an exciting new role with an established UK Microsoft Partner. My client specialises in providing Dynamics 365 CE/CRM solutions to a host of brilliant businesses UK wide, and they're looking to further add to their consulting team ahead of an array of fresh, greenfield implementations across 2026 and beyond.

This role is home based, with occasional travel to customer sites (project phases dependent).

Role & Responsibilities

• Business process analysis and requirement gathering - AS IS/ TO BE
• Mapping processes, conducting workshops, user stories
• Developing functional design documentation
• Involvement in install, testing and key user training
• Working with existing customers on analysing process/ system improvements

Skills & Qualifications

• A proven track record implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement (CE)
• End to end CE/ CRM implementation cycle skills, from analysis through to go-live
• Non-profit/ charitable sector project experience
• Confident communication skills, written and verbal - solid stakeholder management ability

Benefits

• Opportunity to work on brilliant, greenfield D365 CE implementations
• Competitive base salary up to £65,000 (experience dependant)
• Excellent company benefits package including pension, healthcare
• Openings for further professional development/ certified training
• Work within a like minded team, stable company environment and great culture/ team events

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on 0191 338 7564 or send your current CV to [e-mail].