Dynamics 365 Business Analyst - £65k - Home Based

Nigel Frank International; Manchester; Remote; GBP 50,000 - 65,000; Full time

Job summary

A leading technology recruitment firm seeks a Business Analyst with Dynamics CRM/365 CE experience for a home-based role. The ideal candidate will have a proven track record in the charitable sector and be skilled in business process analysis, requirement gathering, and stakeholder management. This position offers a competitive salary up to £65,000 and excellent benefits including professional development opportunities.

Benefits

Competitive salary up to 65,000

Healthcare benefits

Pension plan

Professional development opportunities

Qualifications

• Proven track record in implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement.
• Experience with the end-to-end implementation cycle.
• Charitable sector project experience preferred.

Responsibilities

• Conducting business process analysis and requirement gathering.
• Mapping processes and conducting workshops.
• Developing functional design documentation.

Skills

Dynamics CRM implementation

Dynamics 365 CE implementation

Stakeholder management

Job description

Dynamics CRM/ 365 CE Business Analyst - 65k - Home Based

Job Description

I am actively seeking an experienced Business Analyst, with experience implementing Dynamics 365 CE/ Dynamics CRM within the charitable sector, for an exciting new role with an established UK Microsoft Partner. My client specialises in providing Dynamics 365 CE/ CRM solutions to a host of brilliant businesses UK wide, and they're looking to further add to their consulting team ahead of an array of fresh, greenfield implementations across 2026 and beyond.

This role is home based, with occasional travel to customer sites (project phases dependant).

Role & Responsibilities

• Business process analysis and requirement gathering - AS IS/ TO BE
• Mapping processes, conducting workshops, user stories
• Developing functional design documentation
• Involvement in install, testing and key user training
• Working with existing customers on analysing process/ system improvements

Skills & Qualifications

• A proven track record implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement (CE)
• End to end CE/ CRM implementation cycle skills, from analysis through to go-live
• Non-profit/ charitable sector project experience
• Confident communication skills, written and verbal - solid stakeholder management ability

Benefits

• Opportunity to work on brilliant, greenfield D365 CE implementations
• Competitive base salary up to 65,000 (experience dependant)
• Excellent company benefits package including pension, healthcare
• Openings for further professional development/ certified training
• Work within a like minded team, stable company environment and great culture/ team events

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed).