Dynamic Service Advisor | Auto Dealership & Customer Focus

Listers Group; Worcester; On-site; GBP 36,000; Full time

Job summary

A leading automotive firm in Worcester is recruiting a Service Advisor to enhance customer satisfaction within their Volkswagen Dealership. You will manage customer bookings, ensure timely service, and provide updates to customers about their vehicles. Ideal candidates have excellent customer service skills, are well-organized, and can work in a team atmosphere. Experience in motor trade is preferred but not necessary, as training will be provided. The role offers various benefits, including a competitive salary and 25 days holiday.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, & cinemas

Long service incentives

In-house qualifications

Free Parking

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Well-presented individual with a desire and attitude to succeed.
• Previous customer service experience, ideally in a target-driven environment.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Providing seamless service from drop off to vehicle handover.
• Updating customers on their vehicle's progress and authorizing additional work.

Skills

Customer service expertise

Organizational skills

Ability to work under pressure

Tools

Dealer management systems

Job description

A leading automotive firm in Worcester is recruiting a Service Advisor to enhance customer satisfaction within their Volkswagen Dealership. You will manage customer bookings, ensure timely service, and provide updates to customers about their vehicles. Ideal candidates have excellent customer service skills, are well-organized, and can work in a team atmosphere. Experience in motor trade is preferred but not necessary, as training will be provided. The role offers various benefits, including a competitive salary and 25 days holiday.