Dynamic IT Service Desk Technician – MSP Support

Get Staffed Online Recruitment Limited; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment company in the United Kingdom is seeking a Service Desk Technician to join a thriving MSP team in Sheffield. This role focuses on providing technical support for a range of connectivity solutions and offers a supportive work environment with opportunities for career progression. Ideal candidates should possess strong technical skills, excellent communication abilities, and a willingness to grow within the company.

Benefits

Free holiday on birthdays

Gym/Health Club Membership

Modern Office Environment

Clear path for advancement

Supportive Team Culture

Qualifications

• Proven technical support experience within IT, MSP, or telecommunications.
• Comfortable talking to customers and suppliers over the phone.
• Good understanding of network topologies.

Responsibilities

• Handle technical support queries and tickets.
• Provide customer support for connectivity solutions.
• Assist in managing cyber security aspects.

Skills

Root cause analysis skills

English-speaking skills

People skills

Literacy skills

TCP/IP understanding

Networking knowledge

Windows OS knowledge

Mac OS knowledge

Cyber Security tools knowledge

MS365 admin knowledge

Tools

Microsoft Office Suite

Job description

A recruitment company in the United Kingdom is seeking a Service Desk Technician to join a thriving MSP team in Sheffield. This role focuses on providing technical support for a range of connectivity solutions and offers a supportive work environment with opportunities for career progression. Ideal candidates should possess strong technical skills, excellent communication abilities, and a willingness to grow within the company.