Dynamic Housing Customer Services Specialist

Hundred Houses Society; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A not-for-profit housing association in Cambridge seeks a customer service professional to support housing teams in providing effective services. Candidates should have relevant vocational qualifications and a strong background in customer service. Excellent communication and organizational skills are essential. The employer emphasizes flexibility in work arrangements, aiming to create a supportive work environment.

Benefits

Defined contributions pension scheme

Life assurance

Employee Assistance Programme

Private medical insurance

28 days annual leave

Qualifications

• Experience working in property maintenance teams.
• Ability to manage feedback and identify service gaps.
• Experience creating and maintaining accurate records.

Responsibilities

• Deliver high quality services to customers and stakeholders.
• Support housing and property teams in service delivery.
• Proactively manage arrears and empty homes.

Skills

Customer service experience

Excellent communication skills

Proactive listening

Organizational skills

Planning work effectively

Education

Vocational qualification at level 3 in Customer Service Housing or Business Administration

Job description

A not-for-profit housing association in Cambridge seeks a customer service professional to support housing teams in providing effective services. Candidates should have relevant vocational qualifications and a strong background in customer service. Excellent communication and organizational skills are essential. The employer emphasizes flexibility in work arrangements, aiming to create a supportive work environment.